talktalk speed query

sunderland

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been with them since last may,phoned them up 3 weeks ago asking about moving up to 8 meg as im on 2.2 meg,they told me i would be moved up at the 29/03/2007,well still on 2.2 meg, so phoned them yesturday and they told me it takes upto 15 days to switch over,is this true and if so why didnt they do it so i would be upto 8meg on the 29 thanks for any info,
 

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