JUST rang TINY.COM and they actually picked up with in 1 min !! Because of the softwear problem that these sets have got....basically these sets are defective !! So if everyone is so fed up with there screens then phone tiny customer services and say that cos there is a problem with these screens, (although they say they are working on it) they are basically defective, so go for full refunds.Get a decent screen from else where and say goodbye to tiny plasma screens as a front seat on Watchdog will cripple them!! There web site claims that the 2 scart's are RGB ! this is not so, as one is and the other will not output RGB (false advertising) Every body needs to make a stand and get refunded not palmed off with updates need for these screens or as Tiny said to me....WE may be able to offer you a GIFT !! REFUND is what we all need to ask for !!