Talk Talk Broadband

[sh18]

Hi

My dad wants to switch from NTL to Talk Talk broadband. do any of you have any experience using this provider?

 

[Rygar]

http://bbs.adslguide.org.uk/postlist.php?Cat=&Board=talktalk

 

[triplea4uk]

NTL arn't that great but hell of a lot better then talk talk.

 

[goldenvirginia]

ahhh i was wondering about that crazy new stuff

 

[AMCross]

one word

DONT

 

[Axion]

not just dont


PLEASE DONT!

 

[golden phoenix]

any other recommendations then?

 

[PlasmaVirgin]

I work in the IT / Internet industry and have found Eclipse to be a very good broadband supplier.

In fact, I've just moved to them from Pipex!

 

[markbigears]

so you guys have had/are on Talk talk? or are you just going by what you've read?

 

[Axion]

Been trying for 2months to get off the useless lump of lard 'i want to walk-walk not talk-talk'

 

[AMCross]

signed up in may

been paying £21.99 since

go live broadband date aug 2006

given them my mac code three times

BT tell me thats because they cannot offer me the broadband without the £10 charge per month something to do with unbundled loops or something



only 70% OF THE UK IS FREE


A complete waste of time Indian call centre,long waiting list,uninformed staff need i say more

 

[oldnewbie]

Ive had talktalk broadband in for about 5 months and it has been brilliant, fast connection no connection drops, what more can I say. and I'm only paying £21 a month, ok if i wanted to leave it would cost me £70 but I will have saved that in 6 months witch is nearly up anyway. but as I say I am well pleased with it so far and I'm saving money

 

[Axion]

Ive had talktalk broadband in for about 5 months and it has been brilliant, fast connection no connection drops, what more can I say. and I'm only paying £21 a month, ok if i wanted to leave it would cost me £70 but I will have saved that in 6 months witch is nearly up anyway. but as I say I am well pleased with it so far and I'm saving money

saving money compared to what? many places are cheaper/better

oh and just try to leave!

p.s. you tried to do any doanloading that uses p2p protocals? I mean even Steam (software client used for Half-Life2/Counterstrike etc) is capped by TalkTalk meaning for basically 16-18hours a day you get 0.1-1.2kbps.

Since Im not a huge fan of sleeping with my computer on these days it means effectively I cannot download anything.

 

[golden phoenix]

any other recommendations then?

Since my original post, i have done some research. I guess whoever you go with there will be someone who has had a bad experience so you have to make your own mind up.

the experience i have had with talk talk is awful at best. still waiting for broadband after 4 months, gonna dispute the £70 fee for leaving.

the award winners and reviews and personal experiences seem to point to:

plusnet
eclipse
zen
be
pipex

have no personal experience of any of the above, but plusnet seems very attractive packages and have very good customer service from all accounts. no download limits off peak and no lock in contract....thats the way to go for me.

 

[martin greaves]

I am on Plusnet at the moment, and wouldn't recomend them. They used to be good, but over the past year or so things have declined rapidly. Support is pretty poor (although the whole support organisationhas just been re-organised, so it could improve), and they seem to have regular technical problems (especially their email servers). They also have a tendency to change their terms and conditions regularly.

 

[Stiggy]

Another quick recommendation for PlusNet.

Yes, they have had problems, but they have openly admitted where they have gone wrong and tried to correct it. They are having the same problems any rapidly expanding ISP would have. TalkTalk have been stupidly over-ambitious and have not been able to cope.

Anyone who is old enough to remember the Freeserve dial-up boom will find this all very familiar!

 

[buzlightyear]

Plusnet seems to work ok, but dont try and get tech support.
I would recommend Zen, can always get through to tech support and customer services, and call centers in the UK.

 

[oldnewbie]

saving money compared to what? many places are cheaper/better

oh and just try to leave!

p.s. you tried to do any doanloading that uses p2p protocals? I mean even Steam (software client used for Half-Life2/Counterstrike etc) is capped by TalkTalk meaning for basically 16-18hours a day you get 0.1-1.2kbps.

Since Im not a huge fan of sleeping with my computer on these days it means effectively I cannot download anything.

maybe you should try it before making comments, and in future try possibly reading a thread before passing judgement. 1 as Ive already said if i leave it will cost me £70 but i have already saved that much in 6 months 2 i do use p2p protocols in that i use steam and download a lot of other media as well with none of your so called affects and i would also like to add that there are no other providers that are cheaper considering that i only pay £21 and that includes broadband,line rental and all my calls, and before you say that there customer service is crap without also trying it, Ive tried it and found it no worse than bt in fact they were quit efficient

 

[GCDB]

i do have experiance of leaving talk talk and trying to get in touch with support teams etc and believe me it is as bad as it gets. I wouldnt join with them now if i could get the £21 per month contract. I have phoned bt a few times in the last month and believe me there is no comparison, bt have been helpful. I am still dreading more bills coming in from talktalk after 1 month of finishing as i dont want to phone them up again to go through all the same palava etc and getting nowhere or being cut off etc,transfered after waiting 30mins then cut off etc etc etc
Gav

 

[oldnewbie]

i do have experiance of leaving talk talk and trying to get in touch with support teams etc and believe me it is as bad as it gets. I wouldnt join with them now if i could get the £21 per month contract. I have phoned bt a few times in the last month and believe me there is no comparison, bt have been helpful. I am still dreading more bills coming in from talktalk after 1 month of finishing as i dont want to phone them up again to go through all the same palava etc and getting nowhere or being cut off etc,transfered after waiting 30mins then cut off etc etc etc
Gav

well all i can say is that you can only go off your own experience and Ive found them to be easy to get hold of and very helpful, and had the exact opposite of your experience with bt, and they were still billing me for 2 months after leaving, maybe you would think differently if you had had my experience with talktalk and you could get the £21 a month deal

 

[Fe+]

zen are the best and most reliable providers in the market, you can't go wrong with them...

 

[triplea4uk]

zen are the best and most reliable providers in the market, you can't go wrong with them...

Well they are very good but not best BT are.

 

[Axion]

maybe you should try it before making comments, and in future try possibly reading a thread before passing judgement. 1 as Ive already said if i leave it will cost me £70 but i have already saved that much in 6 months 2 i do use p2p protocols in that i use steam and download a lot of other media as well with none of your so called affects and i would also like to add that there are no other providers that are cheaper considering that i only pay £21 and that includes broadband,line rental and all my calls, and before you say that there customer service is crap without also trying it, Ive tried it and found it no worse than bt in fact they were quit efficient

Sorry but what on earth are you talking about? I should read the thread before passing judgement?perhaps you should do the same!

1. I am with Talktalk
2. I get these problems, right now, as we speak
3. Ive phoned their CS over 10 times (that ive actually got through) in the past 2 months - and found them incredibly inept and, also, a real hassle to get hold of (indeed often an automated voice would tell to call back later)

Anyway dont make such sweeping statements about me, and acuse me of passing judgement without any personal experience, or even of not having read the thread, when quite clearly it is you who failed to read the thread and passed judgement!

/edit

Been trying for 2months to get off the useless lump of lard 'i want to walk-walk not talk-talk'

in case you still cant find it

 

[Axion]

i do have experiance of leaving talk talk and trying to get in touch with support teams etc and believe me it is as bad as it gets. I wouldnt join with them now if i could get the £21 per month contract. I have phoned bt a few times in the last month and believe me there is no comparison, bt have been helpful. I am still dreading more bills coming in from talktalk after 1 month of finishing as i dont want to phone them up again to go through all the same palava etc and getting nowhere or being cut off etc,transfered after waiting 30mins then cut off etc etc etc
Gav

Now that is the talktalk I know

 

[oldnewbie]

Sorry but what on earth are you talking about? I should read the thread before passing judgement?perhaps you should do the same!

1. I am with Talktalk
2. I get these problems, right now, as we speak
3. Ive phoned their CS over 10 times (that ive actually got through) in the past 2 months - and found them incredibly inept and, also, a real hassle to get hold of (indeed often an automated voice would tell to call back later)

Anyway dont make such sweeping statements about me, and acuse me of passing judgement without any personal experience, or even of not having read the thread, when quite clearly it is you who failed to read the thread and passed judgement!

/edit

in case you still cant find it

sorry but perhaps your telephone manner is as inept as your forum manner and that is how you have been treated in such a bad way,only joking, but seriously as i have already stated if i wanted to leave (which i don't) it would only cost £70 and i have saved that already, and further more you can only go off your own personal experience and i have found them both courteous and professional and have never been on hold more than five minutes. o and by the way you forgot to add a list of cheaper broadband providers