Dave X
Prominent Member
T-Mobile have made a mess of their latest increase and sent out their price increase letters a month after Orange. Anyone receiving an increase letter dated April has the right to cancel before the increase comes into effect.
From MSE
From MSE
T-Mobile are increasing prices by 3.3%, stating they have used the Retail Price Index, currently at 3.3%. This rate is incorrect; the latest figure on the ONS website, released on 19 March, is 3.2%.
Clause 7.2.3 of T-Mobiles terms and conditions allows the customer to terminate the agreement within the minimum term without having to pay a cancellation charge if: "The change that We gave you Written Notice of in point 7.1.4 is an increase in Your Price Plan Charge (as a percentage) higher than any increase in the Retail Price Index (also calculated as a percentage) for the 12 months before the month in which We send You Written Notice and You give Us notice to immediately cancel this Agreement before the change takes effect. (7.2.3.3)".
As the price increase of 3.3% is higher than than the current RPI percentage rate of 3.2%, you are entitled to terminate the contract without penalty, provided the written notice you received from T-Mobile is dated April 2013.
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