I'm getting rid of Virgin Media TV, Phone and BB package now I'm out of contract. Am currently on Vivid 200. Am I likely to get the best deal by phoning up as an existing customer and asking to switch (to one of the unlimited packages i.e Vivid 200 Gamer or Vivid 300 I believe?) or by cancelling and sigining up as a new customer in my partner's name at same address (dfferent surname?). What's the best way to get the best deal? Also, we currently have a SH2 which works well for broadband (wired to PS4, loads of wireless devices). (Unlike the old TiVo which is woeful). I'm assuming they'll supply a SH3 but I've seen on here it has some issues so I am planning to hang onto the SH2 and see which works best. Is there any issue with this? (I have the old SH in the garage which I could give back to them). Can I request self-install as the new customer?