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Swapping Sony FQ75 for DX150 Help

Discussion in 'Televisions' started by Spud205, Oct 1, 2003.

  1. Spud205

    Spud205
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    I have the Sony FQ75 with the infamous scrolling bar problems...the set was bought from John Lewis coming up in November 2 years ago.
    After a bit of hassle Sony are offering to replace my set with a new Sony KD-32DX150 as they think it is todays equal model to my FQ75.

    As I bought my FQ75 for £1450, admittedly almost 2 years ago, and this KD-32DX150 can be bought for around £900 am I getting offered an equal TV ??

    Appreciate any advice before I decide my next step.

    Steve
     
  2. SimonO

    SimonO
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    Looks like a good replacement..!
     
  3. MysteryMan

    MysteryMan
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    I have recently noticed the same problem, I think......10-15 cm bars moving left to right acros the screen - noticable on DVD and Sky connected to rear scart sockets.

    Was your TV still under guarantee? How/who did you have to convince to swap it?

    Any info gratefully received!
     
  4. Spud205

    Spud205
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    The TV was bought from John Lewis with the 5 year warranty....but I never spoke to them I went straight onto Sony...telephone 08705 111999..ask to speak to an Adrain Pearman if possible. There is a circuit board fix that they will try first....if that fails hopefully they will then offer a replacement.

    My Sony was almost 2 years old and they were initially unaware that I had the extra warranty with John Lewis but still they offered to swap for a new TV...which I thought was pretty good.


    Hope that info helps....let me know how you get on.

    Steve
     
  5. andrewmellor

    andrewmellor
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    Hi,
    I too had the FQ75 scrolling bars and had my set replaced with the FQ80 which I believe is the direct replacement for the FQ75.
    Not sure if the kd32 has MF-DRC but think it does have digital tuner,
    regards..Andrew
     
  6. MysteryMan

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    Have got a call open with SUK about my problem and just called them back to see why they didn't recognise it!

    I described it as 'when using equipment connected to the rear Scart sockets, such as DVD or Sky STB I get 10-15 cm wide bars moving continuously across the screen from left to right. These are particularly noticable when the screen is very dark/black'

    The response was that this didn't sound like the problem they know about and, in any case, it didn't affect my set (a 32DX100).

    My questions are.....
    • Does this sound like the 'scrolling bars' problem widely discussed on this forum?
    • Is this model affected by the problem?

    Many thanks,
    Richard

    PS They have advised me to get a service engineer to call and give an estimate (£20+VAT). They will then look to see if they 'can help with the cost'
     
  7. MysteryMan

    MysteryMan
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    Well, the good news was that the engineers that visited me agreed that there was a problem and took the TV back to their workshop.

    The bad news is that I had a phone call today from the workshop saying that, having talked to Sony, they feel that the set is working within its tolerance levels and that I should expect some 'artefacts' on a set like this!!! Hmmm, I wish someone had said that before I splashed out £1350 on it!

    I'm now waiting for SUK to contact the workshop and then for a supervisor to call me. Oh dear, my brain is starting to hurt:( :(
     
  8. MysteryMan

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    Well, the TV was returned home, plugged in and, guess what, it seems to be working fine. Arghhhhh!:suicide: :suicide: :suicide:

    The workshop claim to have done nothing and I can't see anything wrong anymore. Will be keeping a close eye on it for the next few months, though!
     
  9. Dixie

    Dixie
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    spud. Pls read my reply in 'wots the best tv'
     
  10. m3kop

    m3kop
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    Did you get the KD32DX150 and would you recommend this, as we have problems with our panny and are change to the above.
     

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