Supplies brought by sky engineer

Discussion in 'Sky Digital TV Forum' started by finlayg, Aug 18, 2013.

  1. finlayg

    finlayg
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    Hello I am getting sky installed soon and had a few worries.

    Firstly does sky supply a hd cable or do I have to supply my own?

    Second my phone line is 3 rooms from where I want to have my sky box. Does the sky engineer extend my current phone line?

    Lastly for on demand do I need the phone line or do I connect a standard Ethernet cable from my router to my sky box?
     
  2. Hedgehog1979

    Hedgehog1979
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    Sky supply the HD lead, they will run an extension to your phone socket from the HD box and you connect your HD box to your router using an Ethernet cable or a wireless adapter.
     
  3. finlayg

    finlayg
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    Thanks for the speedy reply. And thanks for the information given its much ablidged.
     
  4. Hedgehog1979

    Hedgehog1979
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    No problem :)
     
  5. winston2010

    winston2010
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    But it won't be an engineer, so don't be surprised if he only has the capabilities of an installer because that is what Sky will send.
     
  6. finlayg

    finlayg
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    Ok I titled the thread engineer because the welcome letter said a sky engineer will come
     
  7. SkyVanMan

    SkyVanMan
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    Your engineer will bring with him a hd box with built in wi-fi, eliminating the need of the phone line, ethernet/wi-fi connector. He should also display his digital accredited engineer badge when on the doorstep :)
     
  8. finlayg

    finlayg
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    Ok thanks
     
  9. winston2010

    winston2010
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    How does it eliminate the need for a phone line? Sure wi-fi will enable the box to contact Sky but how will that identify where it is?

    Without a phone line multi room boxes could be set up but put in adjacent houses all using the same wi-fi router. Don't think Sky would like that and I'm sure they have thought of it.

    Never seen a digital accredited engineer badge. All the Sky people I've ever dealt with have been installers and contractors at that.
     
  10. anfukf

    anfukf
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    And if you do not have WiFi ?
     
  11. finlayg

    finlayg
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    Besides from reading the contract that came with the welcome letter the Ethernet connection is for on demand tv the phone line is for sky active and the phone line is also for location I believe but that one not that so sure on.
     
  12. Lee

    Lee
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    A friend recently had sky fitted and was concerned about having a phone line extension from another room. She was relieved when a wireless connector was installed which meant no phone line extension needed.
     
  13. Stevenage Neil

    Stevenage Neil
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    Is everyone talking about the same thing here?

    There is a wireless WiFi connector. There is also a wireless DECT phone extender........

    Who's talking about what?
     
  14. finlayg

    finlayg
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    We was on about both at once sort of haha. And so what there is a wireless phone line thing and a wireless Internet connector?
     
  15. Stevenage Neil

    Stevenage Neil
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    My question was pointed at "Lee" and his statement "She was relieved when a wireless connector was installed which meant no phone line extension needed."

    A single box installation will not be checked for a phone line installation, (whereas a multiroom installation will be.) Is he talking from absolute knowledge of his friends conversation with the installer, or just assuming that the "wireless connector" would be OK because the installer said it would be?
     
  16. finlayg

    finlayg
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    So recap for me as I'm getting confused.

    For single box installation is it an extension or wireless?
     
  17. Stevenage Neil

    Stevenage Neil
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    The requirements for a telephone line are clearly stated in Sky's Terms and Conditions. What I am saying is that Sky do not check up on single box installations.
     
  18. finlayg

    finlayg
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    Oh ok
     
  19. logiciel

    logiciel
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    Don't worry about it - just let the installer do what he wants!
     
  20. Lee

    Lee
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    Just going by the install she had. A wireless connector is by her tv. There is no phone line extension. A message on screen saying that 'no phone line is connected' does not appear. She does have on demand as she commented about having to wait for it to download.
     
  21. finlayg

    finlayg
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    Hmm just had a look online an found this item in their store.
    It costs extra and since my box is close to my router i don't mind there being wires connecting to my box but the phone line has further to travel.
     
  22. logiciel

    logiciel
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    I repeat - let the installer do as he likes - then if you want to take out the phone line connection.
     
  23. SkyVanMan

    SkyVanMan
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    You must be very unlucky then mr winston, I have one if you want to see it. The op did not mention multiroom, a single box will callback and be able to book ppv through with-fi functionality, multiroom will still need phone lines installed for box location purposes.
     
  24. grahamwells

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    As I recall sky recently anebded software in boxes to not need phone line for ppv events and as such a single box house no longer need to have phone line once out of first year (in the strictest reading of terms) as the box will use either wifi or ethernet connect. Multi room houses still need the phone however for location. Iknow I got a letter even when their phone line was down fir a week!
     
  25. winston2010

    winston2010
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    Interesting. What engineering qualifications do you need for Sky to give you one?
     
  26. logiciel

    logiciel
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    That's a "digital accredited engineer badge".
    It would be interesting to hear what qualifications merit one.
     
  27. moonbeam120

    moonbeam120
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    Meaningless title.

    As a graduate engineer (5 years at university) and 25+ years experience in this industry. I resent the over use of the term "Engineer" by companies like Sky and Virgin. The people used to do this work - at best - should be described as Technicians, or more appropriately - installers.

    moon.
     
    Last edited: Aug 26, 2013
  28. Tight Git

    Tight Git
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    Many of us on here agree with that sentiment, but lets face it, the general public (who make up 99.9% of Sky's viewers) couldn't care less. :(

    The same applies with a term like Freeview.

    Look at the number of times we have to remind a poster that Freeview is a terrestrial system... :facepalm:
     
  29. paulyoung666

    paulyoung666
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    Ironic thing is , a good quick installer probably gets paid more than a low grade engineer fresh out of university ......
     
  30. moonbeam120

    moonbeam120
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    Sadly true. Plus many newly qualified (B/Eng) graduates are burdened with larger than normal student loan debt, because their degree is normally 5 years not 3 like most other degrees.

    moon.
     

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