Stupid O2 - Phone returned unrepaired - H2O damage !!

Discussion in 'Mobile Phones Forum' started by RuddyRoad, Apr 26, 2007.

  1. RuddyRoad

    RuddyRoad
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    This country is going to the dogs. My SE W810i phone stopped working spontaneously a couple of weeks ago, cam up with a message on the screen saying Configuration Error, please contact your Service Provider. I did this and was advised to go to an O2 shop. The phone would still receive calls, texts etc.

    At the shop they said it needed the software reinstalled, and they sent it away for this. I got a message on my answerphone last night to say the phone had been returned "Beyond Economical Repair" because of water ingress. It's never been in any water, but they mention crap like rain or condensation.

    A photo of the insides had been taken with little arrows pointing out the water damage....well, there clearly wasn't any. This is just a company screwing the system. To prove the point, I put my SIM card back in the phone and it works fine, having had a software reinstall. I have insurance on the phone and hav already arranged a replacement free of charge.

    I wonder how many other people, without insurance have been left with this cock and bull story of water ingress ????
     
  2. Mylo

    Mylo
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    What in heavens name has a Spanish owned mobile phone company got to do with this great nation ? :rolleyes:
     
  3. RuddyRoad

    RuddyRoad
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    I'm pretty sure the person who looked at my phone at the repair centre wasn't Spanish. He might have been Polish, mind you, statistically speaking.

    Who owns the company doesn't get away from the fact there is no longer any such thing as good customer service, just a bunch of charlatans after nothing more than your money.

    I'm more interested in whether anyone else has been landed with the same lame excuse of water ingress....
     
  4. pixelated

    pixelated
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    No, O2 might be, but the country is fine. :smashin:
     
  5. Chris Muriel

    Chris Muriel
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    Sounds more like H2O than O2 from the story above :D

    Chris Muriel, Manchester
     
  6. Mylo

    Mylo
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    moved to Mobile phone forum :)
     

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