Stuck pixel on my Pioneer Kuro 5090 UPDATE: IT'S BACK!

Discussion in 'Plasma TVs Forum' started by Number 6, Dec 29, 2011.

  1. Number 6

    Number 6
    Well-known Member

    Joined:
    Jun 18, 2003
    Messages:
    6,821
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    136
    Location:
    Stoke-on-Trent
    Ratings:
    +501
    Found this last night when on my Blu-ray player menu screen (green pixel bright) shows up when stuff is playing so I'm guessing it's a dreaded stuck pixel.

    Is there a fix for this, or do I have to contact where I bought it from to get them to fix it?

    It was bought 2 yrs ago but it was from John Lewis and it had a 5yr warranty luckily.

    Any help much appreciated.
     
    Last edited: Jan 16, 2012
  2. Badger0-0

    Badger0-0
    Distinguished Member

    Joined:
    May 30, 2005
    Messages:
    20,590
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    166
    Location:
    Spaghetti Junction (really)
    Ratings:
    +1,921
    I can't see what they can do about it, tbh.
    I very much doubt you can get Pio panels now (but could be wrong) and even if you can, I'm not sure they'd be willing to replace it on the basis of one stuck pixel after two years.

    You'll have to speak to JL and see what they say, I guess.

    The good news is that stuck pixels can suddenly come unstuck.

    There are DVDs that claim to be able to cure the problem, but there's no guarantees;

    Stuck Pixels
     
  3. SteveU30

    SteveU30
    Well-known Member

    Joined:
    Oct 2, 2008
    Messages:
    5,552
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    136
    Ratings:
    +1,989
    I would at least ring JL and sound them out, their warranty support is meant to be excellent so they may well surprise you!
     
  4. Number 6

    Number 6
    Well-known Member

    Joined:
    Jun 18, 2003
    Messages:
    6,821
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    136
    Location:
    Stoke-on-Trent
    Ratings:
    +501
    Thanks guys, I've sent them an email, now to wait and see what they say.
     
  5. TONYELISE

    TONYELISE
    Well-known Member

    Joined:
    Jun 21, 2010
    Messages:
    2,680
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    136
    Location:
    3rd Rock from the sun.
    Ratings:
    +760
  6. Number 6

    Number 6
    Well-known Member

    Joined:
    Jun 18, 2003
    Messages:
    6,821
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    136
    Location:
    Stoke-on-Trent
    Ratings:
    +501
    Thanks for that, the software is more for computers I think, but have downloaded the pattern image and put it on a dvd and giving that a try.

    Worth a shot!
     
  7. Number 6

    Number 6
    Well-known Member

    Joined:
    Jun 18, 2003
    Messages:
    6,821
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    136
    Location:
    Stoke-on-Trent
    Ratings:
    +501
    That didn't work sadly.

    Spoke to John Lewis today and they're sending an engineer out next week to look at it.

    I did mention they dont make these sets anymore, but the chap told me that Pioneer make spare parts for 6 years after the sets are discontinued.

    Fingers crossed time then!
     
  8. Number 6

    Number 6
    Well-known Member

    Joined:
    Jun 18, 2003
    Messages:
    6,821
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    136
    Location:
    Stoke-on-Trent
    Ratings:
    +501
    Wondering what will happen if they can't fix the stuck pixel? Would JL offer to replace the tv?
     
  9. phorenzik

    phorenzik
    Active Member

    Joined:
    Aug 28, 2005
    Messages:
    575
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    31
    Ratings:
    +69
    Unless Pioneer ever had a zero dead/stuck pixel promise, I suspect the engineer will probably state that one stuck pixel is within operating specification and therefore report no fault found.

    Which, is annoying, I know.

    If JL do offer a repair, I really think you'll be lucky to get a screen replacement. Despite companies pledging spare parts for 6 years, it's very rare for this to be the case.

    I suspect the best you could possibly expect to get from this, would either be a swap for an entirely different TV, or a refund, minus approx 40% of the original purchase price.

    Good luck with it and keep us all informed please.
     
    Last edited: Jan 2, 2012
  10. SteveU30

    SteveU30
    Well-known Member

    Joined:
    Oct 2, 2008
    Messages:
    5,552
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    136
    Ratings:
    +1,989
    I'm guessing you'll end up with a Panny VT30
     
  11. Number 6

    Number 6
    Well-known Member

    Joined:
    Jun 18, 2003
    Messages:
    6,821
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    136
    Location:
    Stoke-on-Trent
    Ratings:
    +501
    Is this what they're likely to offer as a replacement?
     
  12. SteveU30

    SteveU30
    Well-known Member

    Joined:
    Oct 2, 2008
    Messages:
    5,552
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    136
    Ratings:
    +1,989
    It's the most comparable model.
     
  13. ozzzy189

    ozzzy189
    Well-known Member

    Joined:
    Jun 1, 2006
    Messages:
    7,599
    Products Owned:
    1
    Products Wanted:
    0
    Trophy Points:
    136
    Location:
    North Lincolnshire
    Ratings:
    +1,134
    They won't change the screen for one pixel. It says as much in the manual. Try popping the analogue tv signal on, the black and white snowy screen might just get it working again.
     
  14. Number 6

    Number 6
    Well-known Member

    Joined:
    Jun 18, 2003
    Messages:
    6,821
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    136
    Location:
    Stoke-on-Trent
    Ratings:
    +501
    The other issue is the inbuilt tuner is poor and frequently says no signal even though the DVD recorder (connected to the same aerial) has no such issues.

    They are coming to look at that too.
     
  15. Number 6

    Number 6
    Well-known Member

    Joined:
    Jun 18, 2003
    Messages:
    6,821
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    136
    Location:
    Stoke-on-Trent
    Ratings:
    +501
    Update: engineer has been today and has had a look at the set.

    They've taken the TV away and are going to fit a new screen to it - we've now got a crappy 32" LCD to tide us over until our set comes back.
     
  16. phorenzik

    phorenzik
    Active Member

    Joined:
    Aug 28, 2005
    Messages:
    575
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    31
    Ratings:
    +69
    I'd be very surprised if a new screen gets fitted.

    They'll probably contact you in a couple of weeks to let you know that they can no longer get a screen and then you'll have to choose an alternative TV.

    Was the repair company Martin Dawes?
     
  17. Number 6

    Number 6
    Well-known Member

    Joined:
    Jun 18, 2003
    Messages:
    6,821
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    136
    Location:
    Stoke-on-Trent
    Ratings:
    +501
    I hope not! Don't know who the company was but it was through John Lewis.

    They've told us it'll be back within a week.
     
  18. SteveU30

    SteveU30
    Well-known Member

    Joined:
    Oct 2, 2008
    Messages:
    5,552
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    136
    Ratings:
    +1,989
    Don't forget that by law they don't have to fit a 'new' screen, it could be one salvaged from another unit.
     
  19. Number 6

    Number 6
    Well-known Member

    Joined:
    Jun 18, 2003
    Messages:
    6,821
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    136
    Location:
    Stoke-on-Trent
    Ratings:
    +501
    I'd be happy with that though, better than having another set that might bring with it more issues (like the new Panasonics I guess).
     
  20. woppy101

    woppy101
    Distinguished Member

    Joined:
    Sep 12, 2008
    Messages:
    3,818
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    166
    Ratings:
    +2,317
    I would be amazed if they fit a new screen,I had a new screen fitted by pioneer and the invoice of the screen was £1250 cost.JL will probably get that price off pioneer(who are the only ones with new screens)and then tell you to choose a replacement
     
  21. Number 6

    Number 6
    Well-known Member

    Joined:
    Jun 18, 2003
    Messages:
    6,821
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    136
    Location:
    Stoke-on-Trent
    Ratings:
    +501
    Still cheaper than a new set though. I'm keeping my fingers crossed as I don't want to part with my Kuro yet.
     
  22. woppy101

    woppy101
    Distinguished Member

    Joined:
    Sep 12, 2008
    Messages:
    3,818
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    166
    Ratings:
    +2,317
    Make sure you let Them know you want the tv back if they can't repair it or they will just scrap it and tell you to choose a replacement
     
  23. Number 6

    Number 6
    Well-known Member

    Joined:
    Jun 18, 2003
    Messages:
    6,821
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    136
    Location:
    Stoke-on-Trent
    Ratings:
    +501
    I'm sure theyll let me know and give me the choice, JL are supposed to be very good for customer service etc.
     
  24. panman40

    panman40
    Distinguished Member

    Joined:
    Oct 19, 2008
    Messages:
    16,383
    Products Owned:
    1
    Products Wanted:
    0
    Trophy Points:
    166
    Ratings:
    +5,243
    JL do have good CS , Only just read the last few posts here but are you letting a company take your TV away for just 1 stuck/ dead pixel ?, I have had success unsticking pixels by flicking them through a thin cloth.
     
  25. Grangey.

    Grangey.
    Well-known Member

    Joined:
    Apr 24, 2006
    Messages:
    5,764
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    136
    Location:
    Oxfordshire
    Ratings:
    +877
    on the contrary to all the negativity, Id say with a set like this they are far more likely to do EVERYTHING they can to solve the problem as the OP has outlined, replacing with an equivilant is still a VERY costly thing for JL to do, not to mention theyd be stuck with a technically faulty set afterwards. 1 dead pixel may be salvageable so im sure theyre working flat out on it to get it unstuck!
     
  26. Number 6

    Number 6
    Well-known Member

    Joined:
    Jun 18, 2003
    Messages:
    6,821
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    136
    Location:
    Stoke-on-Trent
    Ratings:
    +501
    A bit of positivity! Just what I need, thanks mate :)
     
  27. Garibaldired

    Garibaldired
    Standard Member

    Joined:
    Jan 3, 2008
    Messages:
    3
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Here's another bit of praise for John Lewis. I recently ordered a Sony KDL32CX523BU. I had a stuck pixel. I tried everything to 'unstick' it that you can read on many different forums. None of them worked. So, I phoned John Lewis this week about it and they are replacing my TV next week. Excellent service from them.
     
  28. phorenzik

    phorenzik
    Active Member

    Joined:
    Aug 28, 2005
    Messages:
    575
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    31
    Ratings:
    +69
    John Lewis are brilliant. It's Martin Dawes (who they use for their repairs) that I had my issues with.

    I don't want to be Mr. negative here, as I wish the OP the very best of luck, but if Martin Dawes somehow bodges it up, John Lewis will no doubt do everything they can to help, but they can't magic up a new Pioneer set.

    As I understand it, they will be attempting to fix more than just a stuck pixel. Didn't the OP mention issues with the tuner as well?

    A screen replacement won't fix a tuner issue. They'll probably need to change one or more boards too, which may be easier to source than a screen?
     
    Last edited: Jan 6, 2012
  29. Number 6

    Number 6
    Well-known Member

    Joined:
    Jun 18, 2003
    Messages:
    6,821
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    136
    Location:
    Stoke-on-Trent
    Ratings:
    +501
    The engineers didn't think there was much wrong with the tuner although they'll test it in the workshop.

    I have contacted them to tell me if the possibility comes that the set can't be repaired so I can make the decision whether to keep it or swap it.
     
  30. MrBungle2005

    MrBungle2005
    Active Member

    Joined:
    Aug 2, 2005
    Messages:
    819
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    46
    Ratings:
    +104
    I don't want to be negative either, but as someone who has just had issues with a screen (on a Panasonic) here is what happened to me. A John Lewis warranty job by the way.

    Martin Dawes said my set needed a new screen (despite me googling my issue and seeing people fix the exact same issue by replacing boards in the unit). They said that because of the cost of the screen, that they contact Panasonic to see if they will help with the cost of the repair (based on the fact the set isn't very old), as otherwise it is uneconomical - taking into account depreciation on the set.

    They told me Panasonic declined to assist because of the age of the set (3 years). So just a heads up that you may be at the whim of the manufacturer as well as John Lewis and Martin Dawes.
     

Share This Page

Loading...
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice