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Deleted member 161415
Guest
I ordered Sky HD (Brand New Customer Offer) from the Sky website on Nov 30th and it was installed by a subbie on Dec 8th.
To date I do not have a viewing card and, Unbeknown to me the subbied dislodged 2 tiles, causing damage to the guttering and, somehow, or another, managed to knock over my neighbours 3 tier garden path wall.
Problem one. I have rang sky about 5 or 6 times to see about a viewing card. Unfortunatley all they do is ask me for my account number or home phone number. I don't know my account number and they can't find my details from my home phone number. They simply tell me I will have to contact the subbie for my account number and call me back. Although they did, unhelpfully tell me that, because the half price new customer sub offer is no longer on they will only be able to issue a viewing card a full monthly sub.
Problem two I don't have any paper work form the subbie and, can't hence ring them (I know, maybe people like me don't deserve HD!). Sky for some reason can't give me the number of the supplier they asked to do the job.
Finall insult came this morning when I was told the only thing I can do is re-order the whole thing through the sales team????
Anybody else had a similar problem or, any ideas. Really want to get me viewing card and my neighbour off my back.
Thanks
(Have also posted on another forum)
PS One guy told me that I had not ordered through the legit sky website (which i did) and that I would'nt get anything for my money, when I actually got him to accept that I had a new SKY HD box in my room and new dish on my roof he simply told me "to leave it a few days and it will sort itself out"
AS IF
To date I do not have a viewing card and, Unbeknown to me the subbied dislodged 2 tiles, causing damage to the guttering and, somehow, or another, managed to knock over my neighbours 3 tier garden path wall.
Problem one. I have rang sky about 5 or 6 times to see about a viewing card. Unfortunatley all they do is ask me for my account number or home phone number. I don't know my account number and they can't find my details from my home phone number. They simply tell me I will have to contact the subbie for my account number and call me back. Although they did, unhelpfully tell me that, because the half price new customer sub offer is no longer on they will only be able to issue a viewing card a full monthly sub.
Problem two I don't have any paper work form the subbie and, can't hence ring them (I know, maybe people like me don't deserve HD!). Sky for some reason can't give me the number of the supplier they asked to do the job.
Finall insult came this morning when I was told the only thing I can do is re-order the whole thing through the sales team????
Anybody else had a similar problem or, any ideas. Really want to get me viewing card and my neighbour off my back.
Thanks
(Have also posted on another forum)
PS One guy told me that I had not ordered through the legit sky website (which i did) and that I would'nt get anything for my money, when I actually got him to accept that I had a new SKY HD box in my room and new dish on my roof he simply told me "to leave it a few days and it will sort itself out"
AS IF