Novice Member
Hi Everyone

Have a repair ticket in to send my XBOX Series X in for a repair.

Wondering what you all think - if this is a waste of time, and more of a software patch waiting on MS?

The Issues

Preface - none of these issues on my XBOX One - same exact setup also

Disney + (Error Code 39 - will not stream) - whole thread on this - with no resolution - every fix in thread - I have tried to no luck

Occasionally will work - but very rare

Netflix (some titles- no sound/picture only)

HBO Max (will not work all the time)

I have swapped out HDMI cords plenty of times - to no avail

Workaround is then to bypass XBOX Series X, and just stream directly with my LG TV - no issues.

DVD Playback

Blu Ray, DVD, 4K movies multiple problems - 1) No Playback 2) No Sound 3) Picture No Sound

Combination of one of these 3 or just one

Workaround : After rebooting/hard resetting multiple times, sometimes up to 15x - it will finally work

Wondering what you all think? Is this more of software issue with MS, or a hardware issue - thus sending back to MS for repair is my only hope?
Last edited:


Novice Member

Sent system back to Xbox for repair, came back. No physical problems and they shipped it back as is.

system was wiped clean beforehand. Reset system and reinstalled everything.

launched disney + and it worked !

then tried 4K Blu ray, HDMI error came up, would not play,

went back to Disney attempted to stream again, and the Disney error code 39 returned. :( tried few more , same thing

does anyone have any suggestions?

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