WB8IMY
Novice Member
Our 65-inch LG OLED TV (OLED65CXPUA) has developed a strange problem. During commercial blocks, and only during commercials, if the last commercial ends with a “solid” screen — just graphics, no moving images — the TV will freeze. Switching to another channel, and then back to the desired channel, instantly solves the problem. This behavior occurs on a seemingly random basis and can take place on any channel. We usually experience two or three freezes during an average 3-hour viewing session. The only common thread is (1) it happens at the end of a block of commercials and (2) only when the last commercial ends with a non-moving image. This behavior appears to have started after the most recent LG webOS update to version 04.40.20.
I have tried a hard reset but the problem remains. I can’t find a way to roll back the webOS to the previous version.
Steve
I have tried a hard reset but the problem remains. I can’t find a way to roll back the webOS to the previous version.
Steve