Question Strange dirty mark on 55B7 - Video included

DJW007

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Hi

I bought a 55” B7 OLED early April and I’ve only just managed to spend some time setting it up and exploring all the features.

It was only wall mounted last week as our room was being heavily decorated.

I have noticed a strange cloud / dirty mark on the screen and I’m wondering if it’s normal or if I should contact the retailer.

I can notice the mark on grey screens, BBC iPlayer or YouTube are good examples.

Video:

What do we think?
 

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Not sure what that mark is or what might've caused it but a manual compensation cycle aka 'pixel refresher' will probably clear it.

Try running one. It takes an hour to complete.
 
Thanks. I’ll run a cycle and see if that improves the situation. The screen has only been out of the box for a few days, on the wall with the screen protector and soft bag over it as we’re still in the process of decorating.
 

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