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splash.com re delivery times

Discussion in 'Movie Forum' started by mick23, Jan 28, 2004.

  1. mick23

    mick23
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    hi all used splash.com for the first time to order dve disk it will be 2 weeks this friday , since i ordered , still no sign of said dvd

    i have used play.com and always recieved items within 3 days,

    it seems i have to wait 14 days before i can contact splash about dvd tracking.

    any one had this experience with splash???

    thank you
     
  2. Greg Hook

    Greg Hook
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    This is not uncommon from Splash. They are very poor on delivery and also customer service.

    Which is why they are not in our recommended DVD suppliers list (sticky on this forum)

    A quick search on here would bring up many, many, many threads about people having problems with Splash.

    Greg
     
  3. jda

    jda
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    Same here.

    8 days and nothing so I went to the site and clicked the order query.

    There was no status so I sent them a message. The reply was that they are out of stock.
     
  4. shoestring25

    shoestring25
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    i had this exact thing when i ordered x men 2 i ordered it before the release date and they could not provide it even 3 weeks after the release date (waiting for stock from thier supplier they said) so i cancelled my order and have never used them since
     
  5. Lux

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    last time I used them was a long tuime ago. then I saw The warrior for 3.99 and decided to give them a chance. that was 10 days ago and still no sign. but at leats for 3.99 I'm not that botheerd. of course if the DVD doesn't turn up within the next few weeks I'll give them hell anyway.

    It basically proves that they haven't improved a bit even though they lost many customers.
     
  6. mick23

    mick23
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    thanks

    all seems that splash are none to reliable but the digital vidio essentials dvd at £12.99 seemed better than £19 from other sites, i will see if i can track order though

    thnk you
     
  7. dawnthief

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    I ordered some stuff last year and it took an age for them to come. However ordered Platoon and Robocop last tues for £4.99 each. Got platoon yesterday but Robocop has been sent but still waiting.So have a feeling they might be improving-however if they are not then they are not too bad for prices as long as you can put up with the wait.
     
  8. Stellavision

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    I ordered a dvd from them a while back. After 6 weeks, several emails and still no dvd I complained and they gave me a full refund.
    Needless to say, I avoid Splash now.:thumbsdow
     
  9. incywincy

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    Hi Mick23,

    I too ordered DVE on 11/01/04 - they took my money but no word as yet.

    I tried to email them at weekend to enquire about the status and a day later I got an email back telling me that they've updated their email system and to use a different email to contact them!! I suppose I'll just have to sit and wait.

    Its annoying though cause I've just bought a new telly and DVD player and can't wait to start adjusting settings. :devil:
     
  10. mick23

    mick23
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    incywincy just emailed splash re dve they have no stock,and cannot give a date when there suppliers might have stock, i have cancelled order could be a long wait otherwise.
     
  11. Lux

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    my order from 19/01 is still not out.

    got this email though after quiery:

    i'll give them some more time as it was really cheap and I'm not in a hurry for the disc
     
  12. Gary D

    Gary D
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    ive just cancelled an order with them after getting the same email. i thought it was pretty poor form to take the money even when the item is not even in stock!.


    Gary
     
  13. Nike

    Nike
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    There are enough ‘Splash’ threads around that if read, would have told you not to order from them if you’re the sort of person who starts panicking if you haven’t received your dvds after 2 days.
    They must have been absolutely inundated with orders while the £4 off thing was running.
    I’ve currently got 11 items from them that I haven’t received shipping confirmation for. Do I care? No; I knew it would be like this and I’m quite happy to wait when I’m getting dvds for £2.99 - £4.99. I know I’ll get them in the end and have plenty of other things to watch in the meantime.
    (That they debit your cc straight away is clearly stated in their T&C btw.)
     
  14. Gary D

    Gary D
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    i think you'll find they have taken the money. they say so.


    Gary
     
  15. Nike

    Nike
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    Isn't that what I said??
     
  16. Gary D

    Gary D
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    Sorry Nike, i misread your post, you do say exactly that. :suicide:



    Gary
     
  17. incywincy

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    I just rang them to cancel my DVE order and they told me that it is in stock at their supplier and they will be getting a batch next week.

    Decided to give them another week before I cancel and re-order elsewhere.
     
  18. Lux

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    that's all ok. I knew what they were like, I have used them many times. but stop using them just before they went downhill. I decided to give them another try. it's only for 3.99 so won't complain. and I can also wait. but then they should make it clear right from the start that it will take ages to arrive and get rid of the "ships within 5-7days" because it simply isn't true. This means that once I order it, they will order from their supplier and then I'll get the disc. But if they know that their siupplier can't provide them then they should meantion that saying expected to ship with 1-3 weeks and it would be fine.


    I don't care about them debiting my card straight away, cdwow do it too.
     

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