Ordered a Tosh 50WH18B from Sound&Vision. I ordered from them because of the good press they have on these message boards (eg speak to George he will do you a good deal) TV was delivered last Friday. On Saturday I noticed that the rear thin wood panel at the back was bent and coming off from the nails, also the component panel was missing screws so it was loose. I am not impressed, to say the least. OK so now Sound & Vision (bolton) on trial. Rang to speak to George, who sold me the TV, instead another chap asked me what was wrong. Explained the problem, he said customer service will ring we back within 24 hours. He said they normally take the TV , let their engineers take a look at it , and only then send a replacement. Is it just me who thinks this is bad customer service. I don't want to wait 24 hours for a call back. I want to speak to someone in charge NOW. I also want a replacement or my money back NOW, not have the TV collected and a engineer look at it first !!!!!!. OK gang I will keep you all informed what happens.