I am not keen on these companies: In about April/May last year I bought the Hitachi 32WF810 tv from Digital Direct. Received the tv on the due date, everything seemed fine. Then after a couple of days noticed the pic wobbling from side to side on vcr playback. Tried my two other machines on the tv - same problem. I rang Digital Direct told them of the problem and asked for a replacement. They tried to blame my scart leads - I said he was talking crap. I insisted on a refund. Bearing in mind the tv was just a couple of days old, I expected the retailer to have just sent out a replacement and collected mine at the same time. But no - instead they have to send a form out to you by post, which you have to sign agreeing to all sorts of terms and conditions (including charging you £60 if no fault is found), send the form back, then wait for them to arrange courier collection. There was no way all this would get done in less than a week was there? Then while I was still discussing the situation, I noticed the plastic cabinet surrounding the screen had become warped. I informed of this also, but couldn't believe their cheek when they suggested 'clicking' the cabinet back towards the screen! I told them I wasn't having any of this 'form' nonsense, and that I would get my credit card company to sort it out. I can't remember exactly what he said in response to this, but he made out he would make it difficult for me. I was concerned that by the time everything was sorted out, there would be no stock of this model left. I knew the tv was discontinued when I bought it, but it was perfect for my requirements. So after getting no joy from Digital Direct (leaving it in the hands of the card co) I read through the ads of what video. Saw the same tv advertised at the same price at a company called Sound & Vision. Bought it from them, no hesitation. There were no probs with this tv, apart from the usual geometry flaws. Then a couple of days later I received the form from the first company, Digital Direct. Guess what? Same address as Sound & Vision. I felt conned, because there was no obvious link from the different address's given in the adverts or even the original invoice from the two companies. It was only this form that I had now received that connected the two. After all the biterness with Digital Direct, I had purchased my replacement from effectively the same company. I have been experiencing problems now with this set from Sound & Vision. I telephoned them, expecting them to arrange a service call straight away. Just like Digital Direct, they won't do anything untill you sign a form agreeing to all sorts of conditions. You don't get this sort of hassle even at Currys, Comet, etc. I did get the money back OK fom the first set via the credit card company. If I get any more hassle with this one, I'll speak to them again. I definately wouldn't touch either of these companies again, even for a blank tape!