sound and vision online - awful customer service

Discussion in 'LCD & LED LCD TVs Forum' started by Digitised, Nov 8, 2004.

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  1. Digitised

    Digitised
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    Im currently price matching the philips 32pf9986 for the benefiit of myself and other customers of john lewis.
    And having been informed of sound and vision online selling the TV for £2075 (RRP £2995) i gave them a call (as a customer not as an employee) to check on the price.

    As far as i know it isnt illegal to inquire on prices, and i wasnt rude nor did i mention i was an employee of a rival.
    I simply stated i was checking the price for my tv, i said i bought it 11 oct ago and i was curious how much they were selling it for.

    I was practically demanded to state why i needed a price that was
    ''one and a half months old'' (he couldnt count obviously)

    And when replied that i had bought the TV from john lewis, and they would match his price, if he could please let me know what it was. He replied firmly,

    '' NO i wont tell you what it WAS, ill tell you what it is now and thats £2075
    THANKYOU VERY MUCH GOODBYE'' - hung up

    Ive worked in retail and customer service for 5 years, and ive never refused anyone help nor been so rude to anyone needing assistance, even if it is a rival contacting us to beat our prices and not a customer wishing to spend money.

    That was their lovely customer service line (01204 861 861) if you ever need to be harassed by a dyslexic.
     
  2. andya

    andya
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    ive had similar problems with companys like this.simple answer never use them again and never recommend them and finally buy from someware were they have good customer service.the worst thing a company can do is put the phone down on one of its customers.good look in finding what you want
     
  3. gringottsdirect

    gringottsdirect
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    That's not being very kind to people with dyslexia.

    Actually, their response doesn't surprise me, they must be really annoyed with people wanting to quote a price from them to buy at JL. :D

    I suppose in their view a " customer " is somebody that is likely to make a purchase or a person that has made a purchase already.
    However, reading the threads it appears they apply the description to the former rather than the latter.

    Sometimes I wonder exactly what the point of advertising such low prices can be, not only will they make a slim profit but they are forcing people like JL to suffer a reduced profit too if they want to keep a customer.

    Great for buyers at the moment but in nobody's interest in the long run really.
    Still keep it up until I buy my new plasma. :rotfl:
     
  4. Digitised

    Digitised
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    sorry, i didnt mean to slap ppl with dyslexia (dont think i did anyway).
    Id just got off the phone with that **** and thought *** what a %&£$%&£$.
     
  5. gringottsdirect

    gringottsdirect
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    That's much better. :D
     
  6. CLH

    CLH
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    That's their sales line BTW.

    You can't get through very easily to their CS line (0870 etc).

    FWIW they are the worst company I have had the pleasure in dealing with.

    Which is why I wrote a letter before action to their Directors at home on the weekend.
     
  7. Cool-hand

    Cool-hand
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    I think we're all entitled to a bad day! Perhaps you got his??? :laugh:
    Not an excuse I know, but were only human :lesson:

    I've always found 7Oaks very curtious and helpful. And always open to a deal!!!! :thumbsup:

    CH
     

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