Question Sony XG9505 Audio Problems

Ducks

Novice Member
Update 6.3626 helped me in USA for about 2 months. Sounds drops are far less. Still not perfect. Went from maybe 25 times a month, down to 2. I did a manual install, as over the air never
Update 6.3626 helped me in USA for about 2 months. Sounds drops are far less. Still not perfect. Went from maybe 25 times a month, down to 2. I did a manual install, as over the air never worked!

I'll try this new one tonight.
Was getting sudden audio dropout during Netflix, I changed passthrough in audio settings from off to auto and its been OK so far.
 

jjayguy23

Novice Member
Be sure to do a hard reset when you encounter issues. Hold down green power button, and select reset! This TV is quite buggy.
 
Last edited by a moderator:

Morden

Active Member
Be sure to do a hard reset when you encounter issues. Hold down green power button, and select reset! This TV is quite buggy.

The modern tv is really a computer , so like pcs and phones you really should do a weekly restart of the tv.

When off the tv isn't powered off fully like older tvs and is infact more akin to a pc in sleep mode. As time goes by memory is used up and caches are filled.

By restarting, you refresh memory on the tv and close and restart services fully.
 

jjayguy23

Novice Member
The modern tv is really a computer , so like pcs and phones you really should do a weekly restart of the tv.

When off the tv isn't powered off fully like older tvs and is infact more akin to a pc in sleep mode. As time goes by memory is used up and caches are filled.

By restarting, you refresh memory on the tv and close and restart services fully.
It’s poor coding. TV should do all maintenance automatically.
 

Morden

Active Member
It’s poor coding. TV should do all maintenance automatically.
I dont agree.
Does your pc or phone do this automatically?

Say your recording or watching something whilst it does that, then people would complain about tv restarting when it shouldn't?

Or even worse whilst in middle of a firmware update.

I know both my pc and phone dont auto restart, I have to manually restart them.


Whats so hard about restarting or as I do switch off at wall when done watching for the day.
 

jjayguy23

Novice Member
I dont agree.
Does your pc or phone do this automatically?

Say your recording or watching something whilst it does that, then people would complain about tv restarting when it shouldn't?

Or even worse whilst in middle of a firmware update.

I know both my pc and phone dont auto restart, I have to manually restart them.


Whats so hard about restarting or as I do switch off at wall when done watching for the day.
You're entitled to your opinion, and have every right to disagree.

My Mac and iPhone are stable, and it's rare to restart over instability. If Sony TVs were stable, then routine restarts wouldn't be needed.

Neither my iPhone or Mac require routine restarts to fix bugginess. Because, they are STABLE. They are stable devices and have stable software/operating-systems. A stable OS automatically manages system resources. It's not that it's "hard" to restart, it's that it shouldn't be needed outside of software updates on a TV! Don't forget, this TV isn't cheap, and people pay in excess of $1k for this model. If it's a smart TV, then it should act smart!

TV's should be entertaining, and require low maintenance. There is a history of instability with Sony smart TVs. Just read this thread. What I'm staying, is that a stable TV shouldn't even encounter these issues. Customers are unhappy, so Sony is failing in that arena.
 

Morden

Active Member
You're entitled to your opinion, and have every right to disagree.

My Mac and iPhone are stable, and it's rare to restart over instability. If Sony TVs were stable, then routine restarts wouldn't be needed.

Neither my iPhone or Mac require routine restarts to fix bugginess. Because, they are STABLE. They are stable devices and have stable software/operating-systems. A stable OS automatically manages system resources. It's not that it's "hard" to restart, it's that it shouldn't be needed outside of software updates on a TV! Don't forget, this TV isn't cheap, and people pay in excess of $1k for this model. If it's a smart TV, then it should act smart!

TV's should be entertaining, and require low maintenance. There is a history of instability with Sony smart TVs. Just read this thread. What I'm staying, is that a stable TV shouldn't even encounter these issues. Customers are unhappy, so Sony is failing in that arena.
Ill agree to disagree, I have owned several sony smart tvs and ive been happy with them all.
 

TB Rich

Active Member
@The Grandfather - seems more streaming/app biased but could be related to the sound drop out issues you are having?
Worth detailing the kit, connections, and usage etc - as might be some alternate settings someone here could suggest trying?
 

The Grandfather

Active Member
Thanks to TB Rich for the above. I was recently loaned a copy of LE MANS 66 and tied to play it. My BlueRay player is a Panasonic DMP BDT180 which is about five months old and has all firmware updates done. Not the best player in the world but more than good enough for the use it gets in my house. The disc suffered from very regular audio drop outs plus I’m sure I heard a sort of “chirping noise” on occasion. The drop outs were bad enough for me to give up watching...... I should point out that I used to audio select button to cycle through all the sound options. They all gave the same drop out. The tv has updates enabled and one was done very recently.

This is the first BlueRay disc that I have tried to play. Normal old fashioned DVD discs are fine.
This makes me glad that I resisted temptation and did not buy a high end 4K player.

Come on Sony get a grip.

@jjayguy23 Post #83 Is absolutely correct.

TV's should be entertaining, and require low maintenance. There is a history of instability with Sony smart TVs. Just read this thread. What I'm staying, is that a stable TV shouldn't even encounter these issues. Customers are unhappy, so Sony is failing in that arena

Nick
 

The Grandfather

Active Member
Thought that I should say that I have cured my poor and broken sound problem. Originally I used anXO Platinum HDMI cable to connect the BlueRay player to the TV. I was given the cable and as it looked super and wizzy I used it for the connection that would need the most bandwidth. In desperation I changed it for an old SKY HDMI cable that was in my old cable drawer.
Wonderful Le Mans 66 is booming out from my new sound bar. All cured.

Come on Nick get a grip and say sorry to your loverly Sony TV!
I hope everyone else’s problems are so easily cured.

Nick
 

arangast

Standard Member
I've had the 6.3632 update for a few days and still had a few drop outs. I can't say it's made any difference.

One negative though; the Netflix app no longer offers Atmos for any of their shows, just plain old 5.1. Had this happened to anyone else?
 

Morden

Active Member
I've had the 6.3632 update for a few days and still had a few drop outs. I can't say it's made any difference.

One negative though; the Netflix app no longer offers Atmos for any of their shows, just plain old 5.1. Had this happened to anyone else?
Im still getting atmos on netflix.

Could it be the app?

Try a factory reset?
 
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jjayguy23

Novice Member
Why factory reset is easy to do and he had just updated firmware.

A factory reset after firmware update and experiencing any issues is always a good. fault finding step.
Factory reset is a nuisance, and has never helped me. This TV is unstable, and only Sony's software developers can fix it.
 

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