I have a KV36 which is picture perfect but has a slight geometric problem. The Horizontal black bars are sliightly curved. I contacted Sony and they ensured me that it was correctable and as requested gave me the name of a Service company. I contacted them and they told me they don't come out to where I live. My local Sony Center then gave the name of a service company who then sent an engineer. The engineer couldn't even tell what model it was just by looking at it and just said it would have have to go to the work shop. As I did not want this to happen another engineer called a few weeks later. This engineer couldn't even get into the service menu and also said it would have to go to the work shop. Is it to difficult a task to get something adjusted in the comfort of your own home so it's to your satisfaction?