Sony RDR-GX210 - Help!! Machine not recognising ANY discs

Discussion in 'Blu-ray & DVD Players & Recorders' started by lisabuckle, Mar 26, 2006.

  1. lisabuckle

    lisabuckle
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    Hi - never been on here before so am hoping somebody may be able to help me! I have a Sony RDR-GX210 DVD recorder which has worked fine for 5/6 months. However, it now wont recognise ANY dics at all. It tries to load them "Loading" comes up on display, but then it ejects the disk and says "cannot play this disc". has anybody got any ideas or does it need to go back to the retailer? Thanks for any help you can give me!!! Lisa:)
     
  2. fosp

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    Sounds like you need to contact your retailer asap although they may refer you too the manufacturer unless their customer service is top notch. So contact Sony first through their website then wait 5 days for a reply or ring their helpline thinks its on the inside front of the manual. Then contact the retailer if they refer you. You can say you have spoke to Sony. Sony will refer you to the retailer or your closest service centre by the way. Hope this helps. But in no way am i an expert.
     
  3. lisabuckle

    lisabuckle
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    Thanks, I'll give it a try. the retailer have said to send it back to them as it is under warranty, but just wanted to see if anybody had any ideas. I will give Sony a try as well. Thanks a lot!
     
  4. ShortNick

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    Any joy as I've had exactly the same just happen to me. Am ringing the retailer in the am. Wierd!:confused:
     
  5. FRANY

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    Joined Today With Exact Same Problem Although Plays Vcd And Jpeg? Have You Tried Vcd's Sounds Like A Reading Or Format Problem.
     
  6. peterson

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    Frany,
    Mine developed the same fault last week (6 months old).
    Got in touch with Sony who couriered a new (recon) to me & took the faulty one away.
    Seems to be a fairly common fault with this GX210. Mine refused to read ANY DV.... just ejected the disk after several minutes of "LOADING" ... but would read & play CD's OK.
     
  7. pakeen

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    Sorry to intrude but was wondering if a GXR210 thread is needed. (Re "xfiless" thread "GXR210"). Mine's been working fine but now you are starting to get me worried!!:lease:
     
  8. PHILLIK

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    Despite the GX210 being a award winner, it seems to be another casualty of Sony laser faults. The laser fails to read DVD's but does read CD etc. There is a large number appearing on ebay as faulty. The cost of a replacment laser assembly (if you can find one) is more than the cost of a new machine.

    It is easy to replace, so I have tried to buy a faulty machine on ebay where the fault is described as something else, i.e. "faulty firewire" or "Please Wait..." message, only to find that I have been sold a unit where the laser has already been utilised elsewhere. :mad:

    Lessons :lesson:
    1) Don't buy a SONY GX210
    2) Don't buy one on ebay
    3) If you got one that fails reading DVD's out of warranty. Cut losses and buy a Panny.
    4) Don't buy a faulty one thinking you can fix it cheap
    5) Don't try and get spares by buying a faulty one one.
    6) Get V+ and you wont need one so often

    We live in a disposable world.
     
  9. imagineers

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    The drive may have dust or dirt inside. Get a can of "Air Duster" (compressed air) for a couple of quid from compuer shops, radio shack etc, and give the drive a blast of air. Might solve the problem and if not then you know there is some other problem.
     
  10. the outlaw

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    I have a unit with the same problem and my wife put a cleaning disk in it and the problem is still there,trouble is the unit is 3 months out of its warranty, do you think i could get it sorted under the goods fit for sale act. If sony know there is a problem surely they should sort it. Mine wont play anything DVD or CD,just says "can not play this disc" then spits it out again
     
  11. the outlaw

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    Hi again I just rang this number 08705111999 and after the normal automated junk I got straight through to a very helpful bloke. I described the problem and he has refered me to my local repair center. He said get them to have a look at it and get a quote. I told him I had been on a Forum where lots of people have had the same problem. He was not allowed to coment but assured me that sony take complaints seriously. And they would do their best to help. Fingers crossed all will be well. I will keep you all informed when I get my unit back be it dead dead or mended.Tony P.S maybe we should all flood their call center with the same enquiry at the same time.lmfao
     
  12. the outlaw

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    Hi again, I have been busy today. The guy on the number that Sony gave me new exactly what the problem is with my unit. Apparently the lazer that Sony used on this model is a cheap naff one also used by LG. He said to quote for the repair he would have to charge for the labour of the repair because he would have to fit a new lazer to see if the problem came back. 99/100 times he gets a unit like this it is the lazer that is faulty. The cost of repairing the unit is approx £158 he didnt mention vat. But he did say that he had just done one for someone else and Sony coughed up £100 to the cost of the repair on a unit 6 months out of date with the warranty. My next step is to call Ssony back and see what they say. Keep you informed. Tony
     
  13. paul-av-tech

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    A pity (by the sounds of it) you do not have the appliance still. If you are able to get it - take the top lid off (with the thing unplugged from the mains please) and see if the dvd drive mechanism has a plastic cover over it - its stuck on with double sided tape. If it does - and it is not a long way out of warranty - it might be worth contacting Sony to ask if they can do anything for you.

    The plastic cover was removed on later versions as the static it produced could damage the optical block. Therefore it 'might' just 'might' be something that Sony may be a little sympathetic about.
     
  14. the outlaw

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    I still have the unit so I will check before I ring them again this morning. Tony
     
  15. the outlaw

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    Hi just spoke to Sony gave them all the details of the fault again and told them it had the older style optical block with the static creating sheild and they are passing it over to a specialist team to deal with. They are aware of the problems with this model and they are going to contact me in the next 48 hours. I will keep you informed. Tony
     
  16. whitewatersky

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    wow, it's as if SONY set a timer on this stoopid machine to crap out for all of us in July 07.

    their stuff is good while it's going, but not very durable.

    disappointing.

    i look for ward to hearing what SONY tell you.
    what a pain...
     
  17. the outlaw

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    Hi just rang SONY coz they havent rung me back yet, They said that I am getting a letter asking for my proof of purchase, when they get that they will process the enquiry, I did however mention the "Goods fit for sale act" and getting reasonable use from my purchase, this states that even if an item has run out of warranty it should still give you reasonable use. I.E Last loger than 3 months after the date your warranty ran out. We will see if this works, Back soon with good news I hope. Tony
     
  18. -claw-

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    Guess what, mines just died a death as well :mad:

    I'd already this morning tried a lens cleaner, that didn't work so it was off with the top and a look inside.

    Took off the clear plastic cover, and then the black cover to get access to the lens. Inside everywhere it looked spotless with hardly any dust, but i gave it a wipe down with some isopropyl alchol ( i'm good with electronics and i know what i'm doing BTW) and tried it again... no fix.

    It plays CD's back with no problem but any DVD, retail or DVD-R and its not recognised.

    One place left to try was on this forum, for any tips or tricks, where i've just found this thread, seems i've got a common problem :( With the clear plastic cover it looks like mine is an early model.

    Its well out of warranty, and god knows where the receipt is, buts its not had a hard life, maybe only recording things maybe twice a week so its not hard worked thats killed it.

    Looks like i'm in the market for a new one, unless someone knows a miracle cure.

    I'm not a happy chappy.
     
  19. olidisk

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    Hi everyone, i live in Portugal and i got exacly the same problem as everybody here. Damm Sony RDR GX210 does not recognize dvd. I hear some of you talking of taking out a "black cover" from it inside; but i don't know.... does anyone have tried that and became with good results?
     
  20. fnloud

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    For what it's worth, I've had 4 different machines (all 210's) and they all have suffered the same fault, IMHO this is one of the worst products I've ever encounted...
     
  21. Google eye

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    Interesting how i have had the same problem I brought mine from curry's about a year and a half ago in a sale for £150.00. Within six months it stopped recognizing disc. Luckily I had the receipt and I called them they gave me Sony's number they were suprisingly good then, they came round to my house and swapped the old one and gave me a reconditioned one, that one worked fine for a year but it did have one fault it would'nt play CD's, I did'nt mind as i had a decent Hi Fi system. A year later it stopped recognising some DVD's it would now only recognize DVD-R and let me record on DVD-R.

    Also the DV input was'nt very good it would record ok but I noticed the disc once played back would freeze for a few secs.

    Thankfully a good freind gave me his Panasonic DMR-EH50 which has an 80gig hard drive which is great only problem is no DV input for my camcorder.

    So I brought another spare Panasonic DMR-ES15 for a great price and that does have a DV input and works fine.

    In my experiance the panasonic is definatly the more reliable.

    dave
     
  22. Geoft

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    Geoffrey T. New top this forum. I see I’m not the only one with the same problem. Mine started with my burnt movie disks I did on the machine. For a while they played back well. But over the course of a couple of months one by one they stopped responding. My recorder simply froze at the disk loading icon displayed on the TV screen. None of the controls worked so I was forced to hard reboot like we do with frozen computers to free the disk. In the meantime half the disks I played I was getting the cannot play this disk problem. Even a brand new cleaning disk.
     
  23. Jazzy David

    Jazzy David
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    Okay i had the same model since new... still working fine! the fix is so simple when it stops reading DVD/VCD/CDs: just clean the lens, properly!

    this is how i do it: Power on, open drawer, unplug the mains. Open the top cover (screwdriver needed), pull off gently the clear plastic "dust guard", remove the two screws holding the black cover (the one with the disc top spinning wheel thing in it). I used a micro brush but a normal, dry, cotton bud should do it, very gently rub the laser lens in a circular motion for about a minute, until its clean. Replace the black cover only, plug in, test. If all good replace all the parts and enjoy continued use of your Sony RDR-GX210 DVD Recorder. NB. Only attempt this fix if you're competent with not electrocuting yourself as no responsibility is held by me for any damage or harm you may encounter by following these instructions.

    But it's simple, quick, AND IT WORKS!!! Peace out x
     

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