I got this off ebay and while the feller said he had alreeady done the volume fix, I doubt it as I sit in my living room with it at full volume, at its OK, but on a train its going to be background noise - but that isnt the main problem. The main problem is the diabolically bad software. I put a load of stuff on at reduced rate, as I dont want it at the 320kps that it is at present. I set it for the lower rate - and while it seems to go over, the tag is there, but the music is NOT. I took them all off and started again. Same end result. If I transfer at the original settings, its fine. But it wont transfer at a lower setting. Just the original, even when its set NOT to. This also applies to VAIO drag and drop music transfer - only that DOES transfer when the stuff is pre-altered to the required lower bitrate What the hells going on ?