Sony NW-HD3 - "Fixed price repair" = £72?!

Discussion in 'Headphones, Earphones & Portable Music' started by doshemekluta, Jul 23, 2005.

  1. doshemekluta

    doshemekluta
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    I have a HD3 in the serial number range noted on the Sony site as having a known problem

    Just over a week ago it stopped working, sticking on the "Walkman" logo screen.

    I sent it off to Sony with a covering letter and a copy of my reciept.

    I've just received a receipt from Sony for the unit, and worryingly the job type is listed as:

    Can anyone advise whether this means a free warranty repair, or the fixed £72 repair charge? :rolleyes:
     
  2. thx25

    thx25
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    Contact them to find out more info.....

    Where you buy it from?
     
  3. papabear

    papabear
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    Don't know if this is a little but too late by on the sony website there a hd5 firmware upgrade for the same fault however it does say it's for the hd5 but not the hd3. I would try it because alot of the software hacks ie volume control works for the hd5, hd3 and the hd1!
    Worth a go I think, let us know how you get on.
     
  4. Steven

    Steven
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    mine did that...I jsut slided the built in batt switch off then on, like many others. I hope you tried it..... :rolleyes:
     
  5. doshemekluta

    doshemekluta
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    Yeah I did.

    I tried turning the battery off briefly, and also for several hours.

    The firmware upgrade... didn't think to try that. I think the player wasn't recognising the computer connection though.

    I bought it off an English electronics company who were selling them on Amazon marketplace.
    Perhaps unwisely I sent Sony the original (and only) copy of the invoice.

    I was rather hoping people on here had sent their players off to Sony before and could advise what the "Job Type" entry means?
     
  6. doshemekluta

    doshemekluta
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    For the interest of anyone with the same query about this (in my opinion) ambiguous detail - I rang Sony and was assured that the repair was free

    Hope it's back soon :clap:
     

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