Hi all, I was hoping for some help. I bought this unit at auction, it looked in decent condition with a couple of scratches, however I can’t get it to produce any sound.
I hooked it up via ARC to my TV, the sub is on green (and later tested in secure link at steady orange), and it’s not muted etc. I can hear a hiss if I press my ear to the speakers, so the unit is drawing power. However it just doesn’t make any noise - no test tones, nothing by Spotify connect, on either the bar or the sub.
I managed to get it to output Spotify via HDMI to the TV and then through Aux to my old sound bar, so the audio signal is definitely there, it’s just not coming out of the on board speakers or sub. I tried disconnecting all HDMI cables and playing via Analog, and all permutations I can think of.
I’ve reset everything to factory defaults, but still no joy. Am I missing anything obvious, or is it a dead unit? If the latter, what’s Sony’s repair process like?
Cheers!