1. Join Now

    AVForums.com uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

SONY HD5 repair?

Discussion in 'Headphones, Earphones & Portable Music' started by mickymellon, Oct 25, 2005.

  1. mickymellon

    mickymellon
    Standard Member

    Joined:
    Jul 25, 2005
    Messages:
    62
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    6
    Ratings:
    +0
    the lights come on but no hard drive activity

    where can I get it repaired?
     
  2. mrtbag

    mrtbag
    Well-known Member

    Joined:
    Dec 17, 2002
    Messages:
    3,509
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    106
    Location:
    Anywhere I want
    Ratings:
    +394
    Call 08702 408060.

    They will advise you of the freepost address to send it to. All Sony DAPS, are repaired centrally.
     
  3. mickymellon

    mickymellon
    Standard Member

    Joined:
    Jul 25, 2005
    Messages:
    62
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    6
    Ratings:
    +0
    thanks, all I have to do now is find the reciept :rolleyes:
     
  4. lnj

    lnj
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    mickeymellon, any joy with that cos I have a broken hd5 and haven't got the reciept, not sure what to do. I have the history in my wifes amazon account stating when she bought it but no receipt.
     
  5. IanPM

    IanPM
    Active Member

    Joined:
    Jan 12, 2004
    Messages:
    389
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    18
    Ratings:
    +6
    You _shouldn't_ need a recept to be honest. Although some proof of purchase is always handy, perhaps print the Amazon shipping thing and order confirmation.
     
  6. IanPM

    IanPM
    Active Member

    Joined:
    Jan 12, 2004
    Messages:
    389
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    18
    Ratings:
    +6
  7. lnj

    lnj
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    cheers for that IanPM puts my mind at rest a great deal.
     
  8. mrtbag

    mrtbag
    Well-known Member

    Joined:
    Dec 17, 2002
    Messages:
    3,509
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    106
    Location:
    Anywhere I want
    Ratings:
    +394
    I am sorry, but I am going to have to un-rest your mind a bit.

    IanPM is right. But that condition lies with the retailer (if you've lost your receipt they should help you get a copy or re-issue). However, as you are sending direct to the manufacturer, they are entitled to ask you for a proof of purchase, and without a P.O.P, they are entitled to charge for the repair. As has been said, just get a copy of something from Amazon. It will speed up the repair process, and stop any drawn out arguments.

    If you look at the terms and conditions of the Sony Warranty it says at number 1:

    Now I know Sony are flexible, in that I could only give a bank statement showing a debit card payment for my digital camera, which they accepted. However, I don't think they are flexible enough to accept NO document at all.
     
  9. IanPM

    IanPM
    Active Member

    Joined:
    Jan 12, 2004
    Messages:
    389
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    18
    Ratings:
    +6
    All valid points, is it not possible to send the unit back direct to Amazon?
     
  10. mickymellon

    mickymellon
    Standard Member

    Joined:
    Jul 25, 2005
    Messages:
    62
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    6
    Ratings:
    +0
    I think Amazon have a short returns policy

    my HD5 is winging its way to the repair center as I type (fingers crossed!)

    ...starting to think I should have got an iriver or *GULP* an Iplod :eek:
     
  11. Steven

    Steven
    Senior Moderator

    Joined:
    Feb 1, 2005
    Messages:
    36,655
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    166
    Ratings:
    +6,380
    They may use some common sense and look at the serial number to work out when that stock was sent out. Yes I know it could be long before its bought but still....

    Just hope they fix it for free...and its covered by normal warranty terms...otherwise its a £70 "service charge"
     

Share This Page

Loading...