When I bought my Sony KD32DS60, I decided to take out the extended warranty offered by Sony which is in fact an insurance policy with Domestic & General Insurance. Under the policy terms, the television is due to be repaired or replaced if repair is not possible. The TV developed a fault at the beginning of August and was collected for repair on 06/08/02. Over ten weeks later, it has still not been returned. The repairer has admitted that they do not know how to fix it but Domestic & General refuse to either get another repairer involved or replace the TV. I asked Domestic & General customer services how long I was expected to wait and was told indefinitely; the supervisor told me that "we could still be having this conversation in ten years time". Letters to Domestic & General remain unanswered and I don't know when or if my TV will ever be returned. Has anyone else had problems with these warranties and is there anything I can do to force Domestic & General to take some action?