That's shocking, what a waste of a TV for the sake of some proper protection. Hopefully you get sorted with a replacement quickly. I ordered my XG from here and it came in the original box with the proper internal packaging. The way you would expect for a manufacturer certified refurbishment.Order and came in brown box (not original packaging). Delighted!
Badly damaged in the corner, without hard polystyrene packaging it's useless when couriers bash boxes around during transit.