Ladies & Gents,
This is my first post and I have been recommended to come on here and post in my hour of need, I do hope you can help as I think I may be going bald with this!!
Apologies in advance for the length of this post, it is to merely give you as much information as possible in order to help
I have a Sony HDD DCR-SR72E Camcorder. I am trying to view my recordings for the first time on a Dell PC. To do this the manual prompts you to install a 'Picture Motion Browser' for view/edit facility. When I try to do this, after a couple of steps it asks me to connect the hardware via USB. When I do this I get an error message on my PC saying 'cannot confirm connection with camera' and on the LCD display on the camcorder is says 'preparing'. It freezes at this point.
When I go through an alternative route via device manager it prompts me that 'the driver is not installed, please insert installtion CD' Therefore a Catch 22 situation - neither route will work.
More worryingly, when I insert the Camcorder through USB is does not recognise through 'removable disk drive' on My Computer. Is there something which may be disabling the PC recogising this?
At first I thought it may be the USB, but my Ipod & Bluetooth connector works fine in ALL USB ports. The camcorder does not.
Please also note I have a DCR-N1 Digital Camera and I have the same problems with this as well.
If you require any more information please ask, I really am at my wits end with call centres, troubleshooters etc
Thanks
Craig
This is my first post and I have been recommended to come on here and post in my hour of need, I do hope you can help as I think I may be going bald with this!!
Apologies in advance for the length of this post, it is to merely give you as much information as possible in order to help
I have a Sony HDD DCR-SR72E Camcorder. I am trying to view my recordings for the first time on a Dell PC. To do this the manual prompts you to install a 'Picture Motion Browser' for view/edit facility. When I try to do this, after a couple of steps it asks me to connect the hardware via USB. When I do this I get an error message on my PC saying 'cannot confirm connection with camera' and on the LCD display on the camcorder is says 'preparing'. It freezes at this point.
When I go through an alternative route via device manager it prompts me that 'the driver is not installed, please insert installtion CD' Therefore a Catch 22 situation - neither route will work.
More worryingly, when I insert the Camcorder through USB is does not recognise through 'removable disk drive' on My Computer. Is there something which may be disabling the PC recogising this?
At first I thought it may be the USB, but my Ipod & Bluetooth connector works fine in ALL USB ports. The camcorder does not.
Please also note I have a DCR-N1 Digital Camera and I have the same problems with this as well.
If you require any more information please ask, I really am at my wits end with call centres, troubleshooters etc
Thanks
Craig