We've had a Bravia 40EX503 for a couple of months and have one ongoing problem: trying to watch anything via the internet gives us the message: Loading, please wait We get bursts of 5 secs - 30 secs of programme content, and YouTube slightly better, but useless for anything else. We had good contact with Sony getting hooked up to Lovefilm (same problem now with Loading), but that contact has disappeared, and totally zero response to our requests for help. We have a home/office network, 7Mb broadband with BT, and have tried variations on the ethernet connection, including direct to the router via cable. Identical problem with the BlueRay player BDP-S370 and BBC iPlayer or any internet content. Any suggestions? Another problem is selections via the remote sometimes need 4 or more attempts to get a result (channel change, viewing devices connected, selecting internet).