Sony Bravia KDL-32D3000 - Purple vertical line! faulty?

Status
Not open for further replies.
hi guys, I got £400 from currys (DSG Retail), in shop voucher only. Spent it on LG 37LH5000 which was about £80 more expensive than web prices. I know some guys have got more, but they told me company position and policies have changed since.
 
oztig is it possible to put everyone who has had success with a refund, in full or part next to their forum names on the dreaded list of failures?

This way we could see the amount of results and the time space in between??

Just an idea.........
 
Can anyone fill me in on chasing the credit card providers? I brought my sony on a c-card and i would like to follow this up for compensation, I cannot find the info on this massive thread, quick answer anyone?
 
oztig is it possible to put everyone who has had success with a refund, in full or part next to their forum names on the dreaded list of failures?

This way we could see the amount of results and the time space in between??

Just an idea.........

Yes, if everyone complied. They won't though so it would be meaningless.
 
Thanks for that info, reason I mentioned it was that at the time I'm sure there was mention of them honouring the warranties of items sold through Empire Direct prior to the acquisition.. oh well probably wrong then.

No, simply offering to approach manufacturers on the customer's behalf.
 
Can anyone fill me in on chasing the credit card providers? I brought my sony on a c-card and i would like to follow this up for compensation, I cannot find the info on this massive thread, quick answer anyone?

Quick answer: the card company is liable under section 75 of the Consumer Credit Act (this is not the same as the retailer's liability - which is the Sale of Goods Act). You need to get a claim form from the card company to proceed.
 
Hi,

just to let you guys know John Lewis didn't bat an eyelid in replacing my TV.

History is: Bought a Toshiba 42" in 2006 with the 5 yr warranty, that died in 2008, John Lewis replaced it with the 46" Sony KDL for a bit extra and 3 months ago that developed the line. John lewis offered me £950 towards a new TV so I bought a Samsung 46" Gen 7 LED LCD for £1599 from them with the new 5 year warranty!

Always buy from John Lewis!
 
Hi everyone,
Quick question. Has anyone sourced a T-CON board from another tv (off eBay etc) and manage to get their KDL-32D3000 working again by swapping it over? For me it doesn't work. I've noticed a few of these have recently sold on eBay so wondered if anyone here bought them and got their set working again.
Cheers.
 
List as of 11 May 2010

Manufacturing date in brackets (not date of purchase)
  1. oztig (07/2007)
  2. ske911
  3. saundersk5 (06/2007)
  4. jim8756
  5. tgrb
  6. zonimov
  7. brentb
  8. jim8765 (second panel)
  9. badabing666 (06/2007)
  10. delro
  11. skingg
  12. oggie (07/2007)
  13. mikesmall
  14. rhammo
  15. dannysayer (05/2007)
  16. kazza
  17. daveinkent
  18. 190609
  19. derek1456 (05/2007)
  20. jc14 (06/2007)
  21. 5timeswinners (07/2007)
  22. helloson (09/2007)
  23. neil888
  24. vickred
  25. danielpercy (06/2007)
  26. baggers
  27. grahamwright (10/2007)
  28. jimmm88 (08/2007)
  29. dvdmusg (09/2007)
  30. sj-mc (09/2007)
  31. vhooda
  32. stratospheric (05/2007)
  33. pat1967 (05/2007)
  34. bigclick (05/2007)
  35. nicki114 (09/2007)
  36. vickster86
  37. anotheronebites (06/2007)
  38. dysanovic (07/2007)
  39. ghall76
  40. vidindevon - fault intermittent so far (11/2007)
  41. miked1 (05/2007)
  42. samboy (05/2007)
  43. shandyla (06/2007)
  44. electrat (06/2007)
  45. amymalteser (07/2007)
  46. nigelterry (07/2007)
  47. mabo (06/2007)
  48. badgerb (07/2007)
  49. soyboy (07/2007)
  50. masterg (06/2007)
  51. stormyuk (05/2007)
  52. alizee (10/2007)
  53. harip (07/2007)
  54. topgazza (06/2007)
  55. helikopter (05/2007)
  56. relyT (10/2007)
  57. celtmick (06/2007)
  58. vitrace (05/2007)
  59. buddie1960 (10/2007)
  60. slogan (10/2007)
  61. stevendainow (05/2007)
  62. mlinsell (06/2007)
  63. chillicrisp (10/2007)
  64. ninjawong (05/2007)
  65. tactras (TV A) (06/2007)
  66. tactras (TV B) (06/2007)
  67. tall mark (05/2007)
  68. zillia (06/2007)
  69. munch007 (06/2007)
  70. marcus99
  71. malcg (05/2007)
  72. durera (09.2007)
  73. floormanager (05/2007)
  74. teljetskiworld (05/2007)
  75. jaymie (09/2007)
  76. alc59 (06/2007)
  77. glenm32 (06/2007)
  78. baz950 (05/2007)
  79. davjoy (05/2007)
  80. laziomaster (06/2007)
  81. davef65 (05/2007)
  82. 4chords (06/2007)
Manufacturing dates of above units:

05/2007: 19
06/2007: 20
07/2007: 9
08/2007: 1
09/2007: 6
10/2007: 6
11/2007: 1

Manufacturing dates to be confirmed: 20
 
Mod Edit: quote removed

Please add me. Purchased 07/2007 Manufactured 05/2007

Currently get vertical lines when turned on. Was just 30 seconds or so to start with but now seems to be getting longer.:mad:
 
Last edited by a moderator:
List as of 20 May 2010

Manufacturing date in brackets (not date of purchase)
  1. oztig (07/2007)
  2. ske911
  3. saundersk5 (06/2007)
  4. jim8756
  5. tgrb
  6. zonimov
  7. brentb
  8. jim8765 (second panel)
  9. badabing666 (06/2007)
  10. delro
  11. skingg
  12. oggie (07/2007)
  13. mikesmall
  14. rhammo
  15. dannysayer (05/2007)
  16. kazza
  17. daveinkent
  18. 190609
  19. derek1456 (05/2007)
  20. jc14 (06/2007)
  21. 5timeswinners (07/2007)
  22. helloson (09/2007)
  23. neil888
  24. vickred
  25. danielpercy (06/2007)
  26. baggers
  27. grahamwright (10/2007)
  28. jimmm88 (08/2007)
  29. dvdmusg (09/2007)
  30. sj-mc (09/2007)
  31. vhooda
  32. stratospheric (05/2007)
  33. pat1967 (05/2007)
  34. bigclick (05/2007)
  35. nicki114 (09/2007)
  36. vickster86
  37. anotheronebites (06/2007)
  38. dysanovic (07/2007)
  39. ghall76
  40. vidindevon - fault intermittent so far (11/2007)
  41. miked1 (05/2007)
  42. samboy (05/2007)
  43. shandyla (06/2007)
  44. electrat (06/2007)
  45. amymalteser (07/2007)
  46. nigelterry (07/2007)
  47. mabo (06/2007)
  48. badgerb (07/2007)
  49. soyboy (07/2007)
  50. masterg (06/2007)
  51. stormyuk (05/2007)
  52. alizee (10/2007)
  53. harip (07/2007)
  54. topgazza (06/2007)
  55. helikopter (05/2007)
  56. relyT (10/2007)
  57. celtmick (06/2007)
  58. vitrace (05/2007)
  59. buddie1960 (10/2007)
  60. slogan (10/2007)
  61. stevendainow (05/2007)
  62. mlinsell (06/2007)
  63. chillicrisp (10/2007)
  64. ninjawong (05/2007)
  65. tactras (TV A) (06/2007)
  66. tactras (TV B) (06/2007)
  67. tall mark (05/2007)
  68. zillia (06/2007)
  69. munch007 (06/2007)
  70. marcus99
  71. malcg (05/2007)
  72. durera (09.2007)
  73. floormanager (05/2007)
  74. teljetskiworld (05/2007)
  75. jaymie (09/2007)
  76. alc59 (06/2007)
  77. glenm32 (06/2007)
  78. baz950 (05/2007)
  79. davjoy (05/2007)
  80. laziomaster (06/2007)
  81. davef65 (05/2007)
  82. 4chords (06/2007)
  83. woody IIII
Manufacturing dates of above units:

05/2007: 20
06/2007: 20
07/2007: 9
08/2007: 1
09/2007: 6
10/2007: 6
11/2007: 1

Manufacturing dates to be confirmed: 20
 
Woody - please edit your post 711 and delete the copied list.
 
Woody - please edit your post 711 and delete the copied list.
I edited the text for you

by the way there is no need to color tag each name, you only need to add the tags at the start and the end of each colour, ie:

(color=blue]1
2
3
4
5[/color)

change the ) to ]
 
Our local Sony dealer confirmed the set was uneconomical to repair and the TV was replaced under the warranty. The dealer said that Sony had requested that the old set be sent to their factory in Barcelona to be checked out.
 
hi all,

Guess what, I have the same problem too with the kdl32d3000 (md06/2007)
you can add my name to the list! I spoke to sony today to log my fault. They said it was not a known fault on their system, i mentioned the amount of people on this forum but they said they would not pay attention to it as it was not not an official sony forum. I take it that everyone here has logged their fault with sony and got a case reference number? I will be getting a call back from someone on tuesday regarding this matter and was thinking it would be handy to have a list of case reference numbers to mention to them. so if you can email me them, that would be a great help. we need them to aknowledge that it is a known fault so i can get a replacement and anyone else on this forum who has been unsuccessful in persuing the consumer goods act legislation with their retailer.

kind regards and successful replacements to all
 
I only went into the lcd section to show my brother how he could get info on his tv. So glad I did. Thread title got caught my attention, my son who has inherited my set, fessed up, when I asked him to keep his eye open for this problem. . He didn't want to tell me about the problem , believing, my younger son or nephew has done something. Seems to be same problem, multiple vertical strips on right side of screen ( but also a purple "birthmark" like . running between them in upper right section. Bought Oct 2007, with free 3 year warranty, (amazon are going to regret that, I however will not :) ). Shame 32d3000 , still has very PQ apart from the lines that is and better, black levels than my current Tosh XV 635 (which know appears to have a hdmi related sould problem, ( but one I've not suffered from).

How do I did out the maufacturer date for the list?
 
Last edited:
Please add me. KDL32S3000 Purchased 11/2007 Manufactured 09/2007

Currently getting vertical colour lines when turned on. Repair said it needs a new panel 250€ but I will try to swap tcon board first. I found little bending or pressing the tcon board gives correct picture. Tho didn't find any soldering faults etc.
Does anybody got tcon changed and TV fixed here?
 
Hi. No i've replaced the t-con board from a scrapped set (smashed screen) and it didn't work. I've heard each t-con board is custom to the panel as it contains correction data due to differences in manufacture. I've heard there is a replacement t-con but don't know the part number. If we knew this then we could maybe do a bulk order and fix everyones tv!
 
List as of 3 June 2010

Manufacturing date in brackets (not date of purchase)

Manufacturing date is on a label on rear of unit

  1. oztig (07/2007)
  2. ske911
  3. saundersk5 (06/2007)
  4. jim8756
  5. tgrb
  6. zonimov
  7. brentb
  8. jim8765 (second panel)
  9. badabing666 (06/2007)
  10. delro
  11. skingg
  12. oggie (07/2007)
  13. mikesmall
  14. rhammo
  15. dannysayer (05/2007)
  16. kazza
  17. daveinkent
  18. 190609
  19. derek1456 (05/2007)
  20. jc14 (06/2007)
  21. 5timeswinners (07/2007)
  22. helloson (09/2007)
  23. neil888
  24. vickred
  25. danielpercy (06/2007)
  26. baggers
  27. grahamwright (10/2007)
  28. jimmm88 (08/2007)
  29. dvdmusg (09/2007)
  30. sj-mc (09/2007)
  31. vhooda
  32. stratospheric (05/2007)
  33. pat1967 (05/2007)
  34. bigclick (05/2007)
  35. nicki114 (09/2007)
  36. vickster86
  37. anotheronebites (06/2007)
  38. dysanovic (07/2007)
  39. ghall76
  40. vidindevon - fault intermittent so far (11/2007)
  41. miked1 (05/2007)
  42. samboy (05/2007)
  43. shandyla (06/2007)
  44. electrat (06/2007)
  45. amymalteser (07/2007)
  46. nigelterry (07/2007)
  47. mabo (06/2007)
  48. badgerb (07/2007)
  49. soyboy (07/2007)
  50. masterg (06/2007)
  51. stormyuk (05/2007)
  52. alizee (10/2007)
  53. harip (07/2007)
  54. topgazza (06/2007)
  55. helikopter (05/2007)
  56. relyT (10/2007)
  57. celtmick (06/2007)
  58. vitrace (05/2007)
  59. buddie1960 (10/2007)
  60. slogan (10/2007)
  61. stevendainow (05/2007)
  62. mlinsell (06/2007)
  63. chillicrisp (10/2007)
  64. ninjawong (05/2007)
  65. tactras (TV A) (06/2007)
  66. tactras (TV B) (06/2007)
  67. tall mark (05/2007)
  68. zillia (06/2007)
  69. munch007 (06/2007)
  70. marcus99
  71. malcg (05/2007)
  72. durera (09.2007)
  73. floormanager (05/2007)
  74. teljetskiworld (05/2007)
  75. jaymie (09/2007)
  76. alc59 (06/2007)
  77. glenm32 (06/2007)
  78. baz950 (05/2007)
  79. davjoy (05/2007)
  80. laziomaster (06/2007)
  81. davef65 (05/2007)
  82. 4chords (06/2007)
  83. woody IIII (05/2007)
  84. migbex (06/2007)
  85. blaster9999
  86. spacesnow (09/2007)
Manufacturing dates of above units:

05/2007: 20
06/2007: 21
07/2007: 9
08/2007: 1
09/2007: 7
10/2007: 6
11/2007: 1

Manufacturing dates to be confirmed: 21
 
Last edited:
Our Sony KDL 32D3000 TV went yesterday. Just sat watching it when the screen went all of a sudden. Just like in the previous pictures. I've attached a picture.

I've contacted the seller so just wait and see I suppose.
Did anyone get in touch with watchdog?
Can you add my name to the list Manufacturing date is 06/2007.

Thanks
 

Attachments

  • faulty tv.jpg
    faulty tv.jpg
    251.3 KB · Views: 4,369
List as of 7 June 2010

Manufacturing date in brackets (not date of purchase)


Manufacturing date is on a label on rear panel

  1. oztig (07/2007)
  2. ske911
  3. saundersk5 (06/2007)
  4. jim8756
  5. tgrb
  6. zonimov
  7. brentb
  8. jim8765 (second panel)
  9. badabing666 (06/2007)
  10. delro
  11. skingg
  12. oggie (07/2007)
  13. mikesmall
  14. rhammo
  15. dannysayer (05/2007)
  16. kazza
  17. daveinkent
  18. 190609
  19. derek1456 (05/2007)
  20. jc14 (06/2007)
  21. 5timeswinners (07/2007)
  22. helloson (09/2007)
  23. neil888
  24. vickred
  25. danielpercy (06/2007)
  26. baggers
  27. grahamwright (10/2007)
  28. jimmm88 (08/2007)
  29. dvdmusg (09/2007)
  30. sj-mc (09/2007)
  31. vhooda
  32. stratospheric (05/2007)
  33. pat1967 (05/2007)
  34. bigclick (05/2007)
  35. nicki114 (09/2007)
  36. vickster86
  37. anotheronebites (06/2007)
  38. dysanovic (07/2007)
  39. ghall76
  40. vidindevon - fault intermittent so far (11/2007)
  41. miked1 (05/2007)
  42. samboy (05/2007)
  43. shandyla (06/2007)
  44. electrat (06/2007)
  45. amymalteser (07/2007)
  46. nigelterry (07/2007)
  47. mabo (06/2007)
  48. badgerb (07/2007)
  49. soyboy (07/2007)
  50. masterg (06/2007)
  51. stormyuk (05/2007)
  52. alizee (10/2007)
  53. harip (07/2007)
  54. topgazza (06/2007)
  55. helikopter (05/2007)
  56. relyT (10/2007)
  57. celtmick (06/2007)
  58. vitrace (05/2007)
  59. buddie1960 (10/2007)
  60. slogan (10/2007)
  61. stevendainow (05/2007)
  62. mlinsell (06/2007)
  63. chillicrisp (10/2007)
  64. ninjawong (05/2007)
  65. tactras (TV A) (06/2007)
  66. tactras (TV B) (06/2007)
  67. tall mark (05/2007)
  68. zillia (06/2007)
  69. munch007 (06/2007)
  70. marcus99
  71. malcg (05/2007)
  72. durera (09.2007)
  73. floormanager (05/2007)
  74. teljetskiworld (05/2007)
  75. jaymie (09/2007)
  76. alc59 (06/2007)
  77. glenm32 (06/2007)
  78. baz950 (05/2007)
  79. davjoy (05/2007)
  80. laziomaster (06/2007)
  81. davef65 (05/2007)
  82. 4chords (06/2007)
  83. woody IIII (05/2007)
  84. migbex (06/2007)
  85. blaster9999
  86. spacesnow (09/2007)
  87. kround (06/2007)
Manufacturing dates of above units:

05/2007: 20
06/2007: 22
07/2007: 9
08/2007: 1
09/2007: 7
10/2007: 6
11/2007: 1

Manufacturing dates to be confirmed: 21
 
Hello,
Today I managed to fix my Sony KDL-32S3000 by changing the tcon-board. It was simple and cost me 30€. According to Sony service the price of repair should have been 250€. The tcon board I got from online-shop was offered as tcon for KDL32S3000 and if I compared the original to the new board the long product-code doesnt even match. Anyway TV is working since morning and picture seems to be fine. It was worth to try.
 
Hello,
Today I managed to fix my Sony KDL-32S3000 by changing the tcon-board. It was simple and cost me 30€. According to Sony service the price of repair should have been 250€. The tcon board I got from online-shop was offered as tcon for KDL32S3000 and if I compared the original to the new board the long product-code doesnt even match. Anyway TV is working since morning and picture seems to be fine. It was worth to try.

Hi. Just to confirm did you manage to fix a KDL-32D3000 or a KDL-32S3000 by swapping the T-Con board? I've been trying to source a replacement part for a KDL-32D3000 which apparently exists but don't know the part number. Using the same T-Con board from another KDL-32D3000 doesn't work. Thanks.
 
It is KDL-32S3000 in my case. As you can read from several forums your best bet is to find dout what tcon board you have in your TV and search it from internet by product code. For my TV i found 5 different tcon boards and the one I bought didn't actually match my original board 's code but it works. It can be different with your TV model ofcourse.
 
Last edited:
Status
Not open for further replies.

The latest video from AVForums

TV Buying Guide - Which TV Is Best For You?
Subscribe to our YouTube channel
Back
Top Bottom