Sony AF9 ARC issues help please


Established Member
Having problems with ARC in the AF9.
There is no sound at all, I can only get sound through optical.
I had a pioneer home cinema system that did not work but once did, I since now own the sony home cinema BDV-E4100 and the same is happening, no sound.
I have tried different hdmi cables with no joy.
When I try to establish a connection with the home theatre control option, no device is found.
Is this what should happen?
all the sound options are set to default and the sound output on the tv is set to audio system.
Any help please or suggestions as I think I may need to call sony to look at the tv.

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