Computer Angel
Standard Member
- Joined
- Aug 11, 2007
- Messages
- 36
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Nor Realy, burn in, we rarely pause the screen or leave on the Sky Menu. We first noticed this on football, etc.
I can see the dreaded rectangle LUT Panel fault after the panel refresh (Long one)Here are some pics of my TV, spoke with Sony and they have said it's within specification. I will keep you posted.
My TV has exactly the same issue..mine was bought from JL too. What was your outcome mate?My A1 which was purchased from JL in December 2017 has developed a green line at the bottom of the screen. This appeared after the panel refresh. Reported to JL who in turn passed to Martin Dawes. Emailed the pics to engineer at martin dawes who said that Sony do not replace the panels and JL should arrange a replacement set. Just waiting on an update from JL
Oh dear, hope my August 2017 A1 from Curry's won't go the same way! Hope you guys get your sets sorted/replaced!
Has anyone had the tv restart whilst watching something? Im wondering about power surges in the area but the screen is the only thing that goes off?
Hi, I have a similar issue and my TV is from 2017, where did you get the slides from to emphasise the issue please? Hopefully I'll get somewhere as I bought the TV directly from Sony.Here are some pics of my TV, spoke with Sony and they have said it's within specification. I will keep you posted.
Martin Dawes were ignoring my emails so l contacted them today through there live chat only to be told they do not cover my area, they asked me to take TV to the only repair centre they have in Scotland, that's a 6 hour round trip for me.I'm another one with a 2017 A1 with panel issues, got screen burn that won't go away after panel refresh,contacted Martin Dawes last night,will see what they come back with.
Not dealt with Sony about screen burn but a different issue. My first A1 TV (August) that only lasted 30 seconds before the flashing red light. TV was bought from Curry's online. I initially contacted Sony directly and they were willing to send out an engineer which was booked in, but subsequently Curry's performed a direct new replacement A few days later which I still have to date. So never used Sony in anger but seemed very willing to help.Martin Dawes were ignoring my emails so l contacted them today through there live chat only to be told they do not cover my area, they asked me to take TV to the only repair centre they have in Scotland, that's a 6 hour round trip for me.
I said that was unacceptable so they suggested l contact Sony direct.
Has anybody had any experience with Sony regarding a warranty claim for screen burn?
Hoping they don't try and fog me off , claiming it is user fault for staying on a channel to long with a logo,I have the radio 2 logo in middle of screen,shows up on a red background.
Hi all
Need some help, I have a Sony A1 55' - I'm thinking of getting a Sonos Arc Soundbar to pair with it. Question I need help with is
"Does the A1 do Dolby Atmos via its ARC?
Has anyone managed to get this to work or have this set up - appreciate any support or feedback
My experience is that Netflix, Amazon Prime or Disney+ apps only provide Dolby+ not ATMOS over ARC, however interestingly I did get ATMOS over ARC with the TIDAL app using ATMOS albums. Perhaps a bandwidth thing where TIDAL is purely audio.
Don't tell me that! I've just spent £1700 on a 55" Panasonic because the A1 WOULDN'T pass Atmos??
Well, well, on the strength of these notes I am watching Jack Ryan Season 1 with my Anthem saying ATMOS, so in my mind this a Prime app for the sound, as I believe the model tv (65XE9305) I have does not support ATMOS:S well it seems the TV is technically capable of doing so. Never noticed before, the Amazon Prime app must have had an update at some point to allow it. Just double checked and Seasons 1 and 2 of Jack Ryan both work in ATMOS and Carnival Row and Suspiria. Not advertised as having ATMOS. There's an out of date list here:
Everything on Amazon Prime Video in HDR10+, Dolby Vision, and/or Dolby Atmos | High-Def Digest
'The latest news on all things 4k Ultra HD, Blu-ray and Gear'www.highdefdigest.com
Tried Netflix again and as expected no ATMOS. It'd be nice for an app update to allow it, but I believe only 2018 sony TVs are supported.
So you probably made the right choice if you wanted ATMOS from Netflix. TBH though it's inevitable that at some stage smart TVs will loose support and one will have to use external devices.