Believe me i always phone first, but the wait was stupid@jools2001 Have you even rung John Lewis as Lcdseeker suggested ? I had a problem with my tv although it was bought from Coop electric who have stopped selling I just phoned them up and they were very helpful I sent pictures over engineer came out saw it and Sony swapped it no problem What I’m trying to say is it’s much easier talking to people than sending emails and going on Twitter I’ll finish by adding I bought a Sony af9 from John Lewis which developed a fault phoned up same thing engineer came out same result. Great customer service both times
and as they give the offer of reporting it via my jl account
thats what i did, but also the complaint e mail reply I had back, stated a manager would call me back
within 24 hours as i had escalated my original complaint!
6 days later, and still no phone call as promised!
Twitter jl said they had also escalated it for me, but managers were to busy to phone me at present! wtf!!!!
And that to me says it all, customer service at jl has gone, i wont be buying from them ever again
and thankfully Sony are now dealing with it direct, , i could go on, but if your customer service goes
then so, eventually do ALL your customers!