Question Sonoff Smart WiFi Touch Switch

Discussion in 'Smart Home, Climate Control & Security Forum' started by Puntoboy, Dec 17, 2017.

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  1. Puntoboy

    Puntoboy
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    Hello all,

    I've just purchased one of these switches from Amazon and attempted to get it working today. I checked before I ordered it to see if I had neutrals at the switch, which I do as we live in a new build, so all good.

    I've wired it up and manually touching the switch works as expected. Now I'm trying to pair it with the rather poor EweLink app on my iPhone. No matter what I do, this doesn't work. None of my devices can see the SSID that the device should broadcast. I've pressed and held the touch button for 7 seconds which apparently puts it into pairing mode (confirmed with 3 quick flashes of the LED followed by a long flash and a pause) but neither my iPhone, MacBook or Fire tablet can see the SSID. I've also tried disconnecting it and starting again but still no joy.

    Any ideas here? I'm at the point of sending it back which is a shame as it has a lot of potential.
     
  2. Jamie

    Jamie
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    Are you searching within the devices WiFi settings or within the crappy ewelink app?

    I only ask because I've got a WiFi dashcam that wouldn't show in my phones WiFi settings but using the app to connect worked.
     
  3. Puntoboy

    Puntoboy
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    You have to connect from the device's WiFi settings menu then run through the pairing within the app.
     
  4. Jamie

    Jamie
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  5. Puntoboy

    Puntoboy
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    I have. It cannot see it.
     
  6. aVdub

    aVdub
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    4.2 Now eWeLink only support 2.4G WiFi communication protocol, 5G-WiFi is not supported.

    If using see if a change to 2.4 is possible.
     
  7. Puntoboy

    Puntoboy
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    My Wi-Fi is both 5 and 2.4but I can’t disable them individually. I’m not even getting to the point of seeing the Wi-Fi from the switch let alone connecting to mine.
     

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