Ok so I went to order a PAYG mobile phone. They don't take AMEX so I decided to use my Debit card to pay - Approx £400. My bank flagged it up and blocked my card, obviously cancelling the order. Called my bank, verified my identity and confirmed I was making a purchase. (I rarely use my debit card for purchases so it was right that it got flagged up) Anyway placed the order again and it went through fine, but the online store refuse to proccess the order. Spoke to my bank again who said the transaction had gone through and the money is been held for them to just come and claim it but they haven't. Speaking to the online store, they keep saying stuff like their security team has held it back because they need to confirm I'm at the address they're sending the phone too. Which is the same address the DC is registered too and the bank has auth the payment. now they want me to fax over all sorts of ID documents like bill, passport to prove I am who I am! Considering this is just a PAYG handset, and the bank has auth the payment and the delivery and billing address match, why do they need my ID documents as well??!!