g8tecrasher
Established Member
Its a long story but bear with me I'll try and describe what happened as best as possible
We have a 61 plate C Max with 36000 miles on it, I was driving to Lincoln for my sisters wedding, all was good until I came to leave the motorway and tried to go from 6th to 3rd, the car went into gear but would not come out again. I stopped at the side of the road and with the engine off the car went into gear, but when started the gar would not go into gear.
If I started the car in gear it would drive in that gear but wouldnt change. We called the RAC out who diagnosed a failed clutch at roadside as the pedal was on the floor. We recovered it to The local ford dealership and came back the next day.
When we arrived the next day we explained what happened, the garage said it didnt sound like the clutch and was more likely hydraulic, if it was hydraulic it would be a warranty job if it was the clutch it wouldn't.
So they ring up a hour later and say it was the master cylinder as they had found a patch of oil under the drivers side footwell, therefore covered under warranty. Brilliant we think, they say it will be ready at 5pm that day. At half 4 we get a phone call saying the master cylinder is fixed and the car was working however when fixing it THEY broke a seal and would fix that overnight and be ready to get the next morning.
I ring up at 8am next morning and we are told it will be ready to pick up at 9am, the morning of my sisters wedding and as I was driving the bridesmaids we needed the car that morning, so we turn at 9am to be told it will 5 minutes. One hour later we are told that it wasnt the master cylinder that broke was more likely a full gearbox failure!!!!!!!!!!! They tell us they need to take the gearbox out and examine and will be in touch
Off we go to the wedding quite angry etc to get a phone call 3 hours later to be told that they have the gearbox out and they are going to fix the problem "under warranty" despite telling us a gearbox would not be covered by warranty.
So the point of all this IS have they broken my car when they broke the seal and trying to cover their own back ? Because of all this I had to hire a car to get home and want to try and make them pay for this as no courtesy car was available
Sorry for the essay!!!!!!!!
We have a 61 plate C Max with 36000 miles on it, I was driving to Lincoln for my sisters wedding, all was good until I came to leave the motorway and tried to go from 6th to 3rd, the car went into gear but would not come out again. I stopped at the side of the road and with the engine off the car went into gear, but when started the gar would not go into gear.
If I started the car in gear it would drive in that gear but wouldnt change. We called the RAC out who diagnosed a failed clutch at roadside as the pedal was on the floor. We recovered it to The local ford dealership and came back the next day.
When we arrived the next day we explained what happened, the garage said it didnt sound like the clutch and was more likely hydraulic, if it was hydraulic it would be a warranty job if it was the clutch it wouldn't.
So they ring up a hour later and say it was the master cylinder as they had found a patch of oil under the drivers side footwell, therefore covered under warranty. Brilliant we think, they say it will be ready at 5pm that day. At half 4 we get a phone call saying the master cylinder is fixed and the car was working however when fixing it THEY broke a seal and would fix that overnight and be ready to get the next morning.
I ring up at 8am next morning and we are told it will be ready to pick up at 9am, the morning of my sisters wedding and as I was driving the bridesmaids we needed the car that morning, so we turn at 9am to be told it will 5 minutes. One hour later we are told that it wasnt the master cylinder that broke was more likely a full gearbox failure!!!!!!!!!!! They tell us they need to take the gearbox out and examine and will be in touch
Off we go to the wedding quite angry etc to get a phone call 3 hours later to be told that they have the gearbox out and they are going to fix the problem "under warranty" despite telling us a gearbox would not be covered by warranty.
So the point of all this IS have they broken my car when they broke the seal and trying to cover their own back ? Because of all this I had to hire a car to get home and want to try and make them pay for this as no courtesy car was available
Sorry for the essay!!!!!!!!
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