Okay, I've just got back from Game still with my dead XBox360, everything going pretty much as expected. I spoke to the sales assistant first who quoted the 1 year warranty but was then unsure when I told him I had spoken to Trading Standards and brought up the SOGA. His next response was to telephone HQ and pass the phone across to me. At first I got the same 1 year warranty stuff and that I would need to deal with MS but when I pressed the SOGA, the customer service person put me on hold whilst she sought guidance. She was a long time and I thought she was going to say "Just this once as a goodwill guesture" but instead she came back with a twist. She said that Game were prepaired to stand by their liability and replace or repair my XBox360. Then the unexpected bit - Game are prepared to take my XBox360 from me and process the repair through MS on my behalf. I guess had the 3 year extension not been in place I would have walked out with a shiny new XBox360 but now Game and other retailers have another way to fulfil their SOGA responsibilities. Any comments? - To me it looks like Game are doing all they are obliged to do. Any benefits in letting Game deal with MS rather than me doing it myself? Cheers, Nigel P.S. Another interesting observation. HQ Customer Service took my Reward Account details. I don't buy a lot from Game - I guess if I did they might have come back with a different answer to make sure they didn't lose a good customer.