Soft Uk

Discussion in 'Xbox Forums' started by matt5cott, Dec 19, 2006.

  1. matt5cott

    matt5cott
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    Is this a bunch of cowboys or something?

    No response to emails regarding status' of orders, and no logical way to login to the site to find out either :thumbsdow

    Stuff showing in stock, so you order it, but several days later, no email to say its been shipped, infact nothing, not even a tumbleweed, I mean wtf :confused:
     
  2. OCukScoobyDoo

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    Yeah, ive read too many bad reports for this company.
    Even though im trying my very best to get my hands on a drive, there's no way im ordering from here, more than the rrp and from the reports shocking customer service.

    Good luck, hope it arrives soon.
     
  3. Albion

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    Someone on the stock availability thread says they ordered theirs from Soft UK on 12th December.It came today.I ordered mine on Sunday.

    There site also says if it shows in stock its in stock.If they are being deceptive,write them a long e-mail of complaint,tell them your going to CAB,
    because you are totally ****** off with on-line retailers.Ask them how to get in touch with the owner of their company because you want your solicitor to write to him,and so do you!By the way if you say you are going in to them to complain personally,make sure you do go.

    You can be sure if mine does not arrive by Friday,the **** will hit the fan.
    Doing this is the only way to get them to re-examine their policy.Nobody should not be expected to put up with such awful customer service.

    Of course it could still arrive,in which case you can still complain about not being able to track order etc like other companies who perhaps they could learn a lesson or two from.
     
  4. Voy06

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    I emailed them on Friday or Saturday asking when is the 360 HD DVD Drive likely too be shipped. I got an email the following day saying it will be shipped on Monday (18/12/06).

    It hasn't come yet but fingers crossed it will be here tomorrow. I am unsure as too what delivery company they use and you can't view your order on their website which is a major blow.

    Anyone know what delivery company they use?
     
  5. gingercat

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    They deliver using City-Link and hopefully mine will have shipped out today...but I've not had any confirmation of this... :rolleyes:
     
  6. Voy06

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    I've had no confirmation email either which is slightly unusual and whats even more worrying is that when I enquired about dispatch they said that they will dispatch the 'game' even though i've ordered a HD DVD Drive. Whats that about, probably just a simple mistake (I hope).
     
  7. gingercat

    gingercat
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    Anybody receive one from SoftUk today? Anybody get an email with a tracking Id for today?
     
  8. matt5cott

    matt5cott
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    Nope and nope, not had an email reply for a query either :thumbsdow
     
  9. shaunr

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    They've just delivered mine mate via CityLink.. so well done chaps:clap:

    They could do with some sort of tracking system though but equally have done everything they promised
     
  10. Albion

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    Shaunr...when did you order yours.I ordered mine on Sunday 17th.If yours was about the same time,delivery should be fairly imminent.:thumbsup:
     
  11. shaunr

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    Hi mate, i ordered on Sunday the 17th. Maybe give Steve a call on there Customer Services number. he dug out my tracking number as the City Link guy disappeared before i could get to the door. Fortunately he'd left with next door:smashin:
     
  12. Albion

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    :clap: Thanks shaunr.I,m in a different part of our wonderful country to you
    (Hereford) but now really hopeful will be delivered today.

    Getting excited.:D
     
  13. matt5cott

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    So shaunr it just turned up? with no email saying its been despatched or suchlike?

    I can only assume/hope mines going to do the same!
     
  14. shaunr

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    Yeah, it's well worth the highs and lows of living on this forum for the last week:D

    Kong's fur has never looked so good!:rotfl:
     
  15. shaunr

    shaunr
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    That's it Matt, i even resisted calling them yesterday to see if their shipment came in. Their Customer Services chap (Steve) reckoned a load went out yesterday and more will go out today, so fingers crossed gents. The only thing i can fault this outfit on is their comms, but i guess they were all busy packing hd-dvd drives:cool:
     
  16. gingercat

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    Yay - mine just turned up 1/2 hour ago so thanks SoftUK :thumbsup:

    First impression - stunning, absolutely stunning! Came with remote and KK. As mentioned by another this doesn't currently come with the UK fig8 lead, but a note in the box says they will be able to send one after Christmas should it be needed (I'm just using my XBox1 lead).

    Good look to everyone waiting to get their hands on one of these.
     
  17. Albion

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    :thumbsup: Credit to SoftUK,Said in stock,Said would deliver before 23rd.Arrived just after 6.00 tonight.Well done!

    Even a note to mention the power cord.Not a problem,got 3 or 4 of those lying around.

    Haven't hooked it up yet,as son is playing on the X-BOX.
    Dying to try it out on the PC as well.Just waiting for the software from Intervideo or Cyberlink.
     
  18. Drunken Master

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    I ordered mine at 3:45 yesterday afternoon and it's in a city link van as we speak! - So far so good.

    It arrived at 3:00 very impressed with the service - Big thanks to SoftUK
     
  19. tezer

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    Also received the xbox hd dvd after ordering on sunday night arrived wednesday from soft uk.No e mail saying it had been dispatched.glad to have it though was like trying to find lord lucan on the high street
     
  20. Voy06

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    Got mine today, it was dispatched on Tuesday. Never recieved an email though but good service none the less. Thanks SoftUK.
     
  21. JAYGAR

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    Got mine today ordered tuesday afternoon, excellent service from Soft uk:thumbsup:
     
  22. matt5cott

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    I eventually got mine :)
     
  23. Andysan73

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    No problems at all. ordered on thursday arrived friday, it was an american one, and they put some ******** in about not including a kettle lead (**** off) for speed of delevery. everyone has one, and they will ship one for free in the new year.
     
  24. mac_monkey

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    I ordered one on thursday the 21st and it arrived on friday the 22nd. Very quick delivery but no emails, not even one confirming my order.
     
  25. robert310383

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  26. khan17

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    Has anybody here ordered the HD DVD Player from www.softuk.com. I want to know how long they take and if they are relaible.

    Thanks
     
  27. mac_monkey

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    I got my 360 hd dvd drive next day and I ordered on the 22nd December. No email contact tho'
     
  28. khan17

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    Did you recieve an American player?
     
  29. glorfindel

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    Curious myself, timewise. Just ordered a drive off them, bit of a shame on the price but ive decided to sacrifice a film to pick up the drive now.
    Will report when i receive i guess.
     
  30. khan17

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    You know you get king kong with it.
     

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