Smurfin
Distinguished Member
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- Aug 13, 2002
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I was somewhat surprised to get a phonecall from the service centre at 9.30am (I only dropped the projector off @ 4pm yesterday - excellent service). They've cleaned the unit, which had quite a buildup of dust (which accounted for the bottom left of the picture), and they also confirmed that the lamp has exploded and nothing would be done under the warranty.
So next I phoned Nexnix who gave me TERRIBLE service! (that was for the benefit of Mr Self-Righteous). Actually that's not true, I had a long conversation with Lucy who basically sympathised as she's come across this several times before. But the bottom line is...Nexnix won't do anything. They've done it before and taken the hit, but obviously it comes off their bottom line and Sanyo refuse to do anything.
So next port of call....
I've phoned Owl Video Systems and spoken to someone in the servicing department (Lucy passed on their details, obviously being the UK Distributor). I'm sending the old lamp to them, to be sent off to Sanyo for inspection. It may be that they agree the lamp is faulty and reimburse me, if they don't then I'll then find out someone's name in Sanyo and go to them direct. - apparently they look at the shape of the blown lamp and can draw assessments from it, such as if the projector has been switched off incorrectly and hasn't been able to cool properly etc.
In the meantime I do need to buy another lamp, which comes as no surprise. The good news is that it isn't going to cost me as much as I expected: GM Services (Sanyo's main service agent) can get me one on a 24 hour delivery for £211 inc VAT, which is a good £100 cheaper than I was expecting.
One thing I AM sure of though; is that the blanket policy of Sanyo (and other manufacturers) is wrong regarding projector bulbs and is simply their way of adding incremental sales on to the original purchase price.
My projector has always been used in low lamp mode, it's always been looked after, and barring one powercut, it's always been switched off EXACTLY how it should be. For the lamp to last LESS than 30% of Sanyo's quoted life expectancy is unacceptable, and anyone who thinks that is acceptable has either no sense...or too much money
Thanks for all the views guys
So next I phoned Nexnix who gave me TERRIBLE service! (that was for the benefit of Mr Self-Righteous). Actually that's not true, I had a long conversation with Lucy who basically sympathised as she's come across this several times before. But the bottom line is...Nexnix won't do anything. They've done it before and taken the hit, but obviously it comes off their bottom line and Sanyo refuse to do anything.
So next port of call....
I've phoned Owl Video Systems and spoken to someone in the servicing department (Lucy passed on their details, obviously being the UK Distributor). I'm sending the old lamp to them, to be sent off to Sanyo for inspection. It may be that they agree the lamp is faulty and reimburse me, if they don't then I'll then find out someone's name in Sanyo and go to them direct. - apparently they look at the shape of the blown lamp and can draw assessments from it, such as if the projector has been switched off incorrectly and hasn't been able to cool properly etc.
In the meantime I do need to buy another lamp, which comes as no surprise. The good news is that it isn't going to cost me as much as I expected: GM Services (Sanyo's main service agent) can get me one on a 24 hour delivery for £211 inc VAT, which is a good £100 cheaper than I was expecting.
One thing I AM sure of though; is that the blanket policy of Sanyo (and other manufacturers) is wrong regarding projector bulbs and is simply their way of adding incremental sales on to the original purchase price.
My projector has always been used in low lamp mode, it's always been looked after, and barring one powercut, it's always been switched off EXACTLY how it should be. For the lamp to last LESS than 30% of Sanyo's quoted life expectancy is unacceptable, and anyone who thinks that is acceptable has either no sense...or too much money
Thanks for all the views guys