Smart Hub 2 compatible with super fast?

dl2004

Member
Getting ultrafast on Monday but wanted to install smart hub 2 and set up wifi today however only get a red line when connecting to the phone line - is the smart hub 2 only compatible with ultra fast?
 

EndlessWaves

Distinguished Member
If you've been sent a router with a built in modem then it's likely your ultrafast package is G.Fast rather than FTTP. An online search suggests the G.fast version of the superhub also supports VDSL (aka FTTC, the most widespread technology for 25-90Mbps packages).
 

dl2004

Member
I’m getting fibre - so does the smart hub not have a built in modem like the old one? It’s still has a socket for the phone line.
 

psychopomp1

Member
You need to connect the "smart hub" (or a router of your choice) directly to the Openreach ONT, to one of its LAN/RJ45 ports. I assume the 'PON'light on the ONT is a soild green?

This what my Openreach ONT looks like, though I suspect you will have the newer (single port) version:

 

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