Hi there, Am I the only person who thinks third party retailers who are licensed to install Sky in flats that use a communal dish are robbing us blind?! 1. 'Paid to plug in to the wall'.... I have had to pay £60 to my provider - Smart House UK Ltd to install a standard digibox in my flat. All they are doing is plugging the box in to the already provided wall socket and activating the card with Sky ( I know this 'coz a neighbour bought his own digibox and got a card from Sky and did it himself). 2. 'Administration is so so costly'.....The retailer sent me a standard Sky contract which I filled out and sent back to them with my cheque. Quite obviously it's very costly to for them to forward the form onto Sky. Even then Sky had to re-send me a new contract form to fill out because the one my retailer had sent was out dated with old price plans. 3. 'Everything has a price'.....I can't take advantage of the Sky deals or promotions that are on offer i.e. free install and digibox or sky+ for £99 and 3 months half price viewing. My retailer charges me full wack with no discounts, and Sky themselves won't touch my install 'coz it's contracted to Smart House UK. 4. 'unhelpful customer support desk'....incompetent "I cannot help you, but will get someone to call you back (do they !)" staff who on more than one occasion admitted to just be walking past the phone and thought they'd pick it up. Arrrgghhhhhh - all I want is Sky at a reasonable price!