Hi everyone, I've had sky installed for a number of years and take all the channels. When it was installed the telephone socket was some way away from the box and the engineer just left it connected via a very long extension cable laid out across the carpet. I very soon unplugged this and have never had my box connected to the telephone. Now my aunt is looking to have sky installed (just the basic packages) and she will have the same problem but I've read on here how sky 'pings' your box to call sky and if it can't connect, sky will regard this as a breach of contract. Can anyone tell me is this rule strictly applied or can anyone assure me that the engineers have become better at connecting to the telephone line?