A search of this forum revealed nothing so I'll ask the question: has anyone with Sky+ ever had the "System Failure" message when trying to record (either live or timed material)? If so, how was the problem resolved? My limited understanding suggests two potential sources: tuner or hard disk. My box is throwing these messages at me and an engineer was supposed to have 'phoned by now to arrange an appointment. I've had chuff all in the way of calls, though. The box is only six weeks old!