1. Join Now

    AVForums.com uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Sky+ System Failure

Discussion in 'Sky Digital TV Forum' started by plasmattack, Jan 31, 2003.

  1. plasmattack

    plasmattack
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    A search of this forum revealed nothing so I'll ask the question: has anyone with Sky+ ever had the "System Failure" message when trying to record (either live or timed material)?

    If so, how was the problem resolved? My limited understanding suggests two potential sources: tuner or hard disk.

    My box is throwing these messages at me and an engineer was supposed to have 'phoned by now to arrange an appointment. I've had chuff all in the way of calls, though.

    The box is only six weeks old! :mad:
     
  2. gringottsdirect

    gringottsdirect
    Active Member

    Joined:
    Jan 11, 2002
    Messages:
    2,896
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    71
    Location:
    50 Rue St Georges, Paris.
    Ratings:
    +27
    It has happened to me a few times in the early days, it hasn't happened for over 12 months now.
    Nothing was done to fix it, it just works O.K.
    Does this happen all the time ?
     
  3. wilber

    wilber
    Active Member

    Joined:
    Sep 29, 2002
    Messages:
    1,970
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    51
    Ratings:
    +30
    The only simple source of this problem I can think of is if one of your connections from the dish to the back of the box has fallen out (happened to me when I moved things around & that was the message I got) - apart from that, it's an engineer I'm afraid :suicide:
     
  4. plasmattack

    plasmattack
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    That ain't it, wilber, I've swapped the LNB feeds around and I still get the picture, I just can't record.

    I should ask, is one tuner always used for recording and the other for live reception?
     
  5. plasmattack

    plasmattack
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    In fact, while I think about it, the problem may not lie with the tuner because the signal test I performed revealed the same signal strength and quality on both inputs.

    Flashy boxes, eh? :rolleyes:
     
  6. Starburst

    Starburst
    Well-known Member

    Joined:
    Jul 13, 2000
    Messages:
    17,838
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    136
    Location:
    Ilkeston
    Ratings:
    +979
    Never seen that sort of error message before, it would seem to point to a hardware fault causing the OS to react, have you emailed or phoned PACE tech support directly?
     
  7. sparkz

    sparkz
    Standard Member

    Joined:
    Nov 21, 2002
    Messages:
    219
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    19
    Location:
    Southampton
    Ratings:
    +0
    I had this message a few months ago after a powercut during a recording. I wasn't able to record or view recordings. I just kept giving this error. You could still watch live programs. I did a reset and it worked fine after that. I also deleted the program I was recording in case that was not being accurately allocated by the system.
     
  8. plasmattack

    plasmattack
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    System reset did nothing to resolve the problem.

    An engineer visited yesterday and swapped the box with a new one. Problem solved. He suspected the hard disk was at fault, which seems like a reasonable preliminary diagnostic stab.
     

Share This Page

Loading...