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Sky+ remote problem

Discussion in 'Sky Digital TV Forum' started by dayloon, Jul 1, 2005.

  1. dayloon

    dayloon
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    All of a sudden my sky+ remote has stopped controlling the sky+ box. It controls the TV OK. Before it stopped working my 9 month old daughter was messing about with it, pressing all the buttons. I wonder if she's pressed some kind of conbination of buttons which have made it stop functioning. Is there any way of resetting them or anything like that ? What could she possibly have done ?
     
  2. Bluevanman

    Bluevanman
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    Try taking the batteries out and leaving them for 15 minutes.If it still doesn't work can you try another remote? It may just be a coincidence and it is the box that is faulty.
     
  3. Nick_UK

    Nick_UK
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    There is a key sequence that switches the remote from Sky to Sky+ (or vice versa) on later Sky remotes. Removing the batteries (as suggested by Bluevanman) will should remedy this. You will have to re-program the remote so that it controls the TV after you've done this (it's in the Sky+ instructions).

    She could have done far worse. If she had pressed the key sequence to change the LNB settings on the dish, it would have meant a £65 engineer call out.
     
  4. scitech

    scitech
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    Am I missing something obvious or is it not possible that the little girl has pressed the TV button? Press the Sky button and see if it works then!
     
  5. Nick_UK

    Nick_UK
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    Sometimes we overlook the most obvious solution because we assume that the person has already tried that. Maybe she hasn't ? :)
     
  6. scitech

    scitech
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    Having worked on telephone helpdesks I've learnt never to assume the level of someone's knowledge. Unless I know different I assume a person is completely without knowledge ;) . It may sound patronising but take this case as an example - if she hasn't tried pressing the Sky button then she's wasted a lot of time trying to input codes and taking out batteries.
     

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