Sky+ recording problem

Discussion in 'Sky Digital TV Forum' started by 3hilton, Jul 3, 2005.

  1. 3hilton

    3hilton
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    Hi hope someone can help...my 18 month old sky+ v2 will not record..when I press record on the remote, the programme is shown as in the planner, but no red recording light appears on the box & when I go into the planner I cannot select the programme as if it doesn`t exist. I have tried housekeeping, full system reset etc. Rather than pay sky £65 call out if the HDD is faulty I would rather upgrade it..Any ideas please?? Thanks
     
  2. Nick_UK

    Nick_UK
    Banned

    Joined:
    Nov 13, 2004
    Messages:
    9,748
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    103
    Ratings:
    +270
    Take a look at the signal strengths - what are they ? Is LNB2 = 0 ?

    If it is, change over the LNB signal cables, is LNB2 still 0 ? If it is, it's almost certain your hard disk has died.

    To change the drive, see www.humvee.co.uk/sky.htm

    If this is not the case, contact Sky - your viewing card could be faulty.
     
  3. 3hilton

    3hilton
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    Thanks Nick the signal strength is 50% on LNB2. All programme selections work fine..would a new hard drive cure it? Obviously I don`t want to fit one if there may be other problem(s)
     
  4. Nick_UK

    Nick_UK
    Banned

    Joined:
    Nov 13, 2004
    Messages:
    9,748
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    103
    Ratings:
    +270
    No if the strength on LNB2 is 50%, it's unlikely to be the hard disk. You could go to the engineers menu (Services, 4, 0, 1, Select) and try a planner rebuild or master reset, but this could erase any programmes that you have recorded. I assume you've tried a "soft reset" (power down, wait 10 seconds, power up) ? Could still be a faulty Sky viewing card.
     
  5. 3hilton

    3hilton
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    Yes I have tried a full reset & planner rebuild when talking to sky but to no avail..surely if it is a faulty card then sky should be able to tell me rather than having to pay £65 call out??
     
  6. Nick_UK

    Nick_UK
    Banned

    Joined:
    Nov 13, 2004
    Messages:
    9,748
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    103
    Ratings:
    +270
    Not necessarily, but you may be able to persuade them to send you another card. If you do pay for a callout, and it turns out to be a faulty card, you should be able to claim the £65 back, because the card is technically Sky's property.
     

Share This Page

Loading...
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice