There are considerable problems with the latest software update to Sky+ boxes. (See various threads - some getting heated!). My own mark 1 box has all sorts of problems it didn't have such as disc capacity errors, recording unwanted programmes, live pause not functioning properly etc. etc. I feel that Sky should compensate it's customers by refunding the £10 monthly fee it collects for the operation of Sky+ which they they are clearly failing to provide since the upgrade. Do you agree?