We moved house 16 months ago to a new place and cancelled all the sky services at the old house. When we finally got settled in the new house we re-subscribed to Sky taking HD and all the channels. I recently noticed on our bank statements a charge for £10 going out and I assumed this was the HD charge but it wasn't. Sky hadn't cancelled the SKY+ subscription at the old house so were still charging us £10 a month for that. They've taken a total of £150 out of our account I spoke to customer services and was told 1. if you can't remember the password to the account then we can't do anything! (this was after giving them every account detail under the sun apart from that. 2. After gaining access to the account I asked why are you taking the money they said it was because I had a sky + subscription still. I explained again but just kept hitting "the sky+ subscription is still active". 3. Moving on to a supervisor some 30 frustrating minutes later I was offered a £60 refund! Or if I wanted to try to get the rest of the money I'd have to write to head office. 4 1 week after emailing head office from the email address registered with the account I get a one liner saying what's the password Without that they won't do anything. Why not ring me using the contact number they have. 5 Responded back again and a week later nothing. I love SKY and their services but their customer service is a joke. I'll have another couple of hours on the phone later today now. But if anyone has moved house and restarted sky just check those statements carefully!