Bear with me on this one please
just had my V1 box replaced due to a hard drive issue, now got the V2.
All connected as previous, but have an issue. Sky Q is connected to the Sat HDMI port on my Sony DN1080 amp. The HDMI out arc port goes to the tv. All works fine, turn on Q, amp and tv turn on, no problems there.
I also have Apple TV connected to HDMI on amp. Turn on Apple box, amp turns over, and all good. Turn off the Apple box, and I can never get Q back, without rebooting Q box. Amp appears to be receiving a signal, displays multi st, but no picture or sound. I press standby on Q box, and the Home Screen comes up momentarily, before the Q box switches off. Turn on Q, nothing.
I don’t believe it’s the amp, and this never happened with the V1 box. Is the only option to request a replacement box?
appreciate any guidance or suggestions.
Gary
just had my V1 box replaced due to a hard drive issue, now got the V2.
All connected as previous, but have an issue. Sky Q is connected to the Sat HDMI port on my Sony DN1080 amp. The HDMI out arc port goes to the tv. All works fine, turn on Q, amp and tv turn on, no problems there.
I also have Apple TV connected to HDMI on amp. Turn on Apple box, amp turns over, and all good. Turn off the Apple box, and I can never get Q back, without rebooting Q box. Amp appears to be receiving a signal, displays multi st, but no picture or sound. I press standby on Q box, and the Home Screen comes up momentarily, before the Q box switches off. Turn on Q, nothing.
I don’t believe it’s the amp, and this never happened with the V1 box. Is the only option to request a replacement box?
appreciate any guidance or suggestions.
Gary