Just cancelled Sky after fifteen years with them. I ordered Sky Q on 9th December, got an estimated install date of end January 2017. Got the date brought forward to today after phoning Sky. I ended up receiving numerous notification emails saying we're coming to install your Sky Q 2tb box and mini box, to then find that when the guy turns up, that he's not interested. "Sorry only got time to do the 2tb box, plus I only have the new LNB not the hybrid one, which will leave you with just the main room working and I've no idea when we'll be back to finish the job!" Talked to Sky, and to say that they had no interest is probably an understatement. Ended up being so feed up that I cancelled the lot, as the next install date was February!