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SKY Q - have i made a huge mistake?!

Do you wish you never upgraded to SKY Q?


  • Total voters
    85
  • Poll closed .

steve33shoreham

Active Member
Hi peeps,


I’m after general opinions and possible solutions as I think I have made a huge mistake in upgrading from SKY HD, which was faultlessly RF distributed to the other TVs in the house, to SKY Q with an intermittently connecting mini box!


Sky offered me a good deal to upgrade so the upside was being able to watch in both HD and on more than one channel on different TV’s.


It was only installed yesterday so I am wondering if it has to ‘bed in’ but over the last 24 hours the mini box has struggled to consistently connect (via a Sky Booster halfway) and stream.


Main box is hard wired to the router so the connection isn’t an issue at that end, it just seems to be from the Booster to the mini box.


Second problem, because the minibox wasn’t connecting properly this morning I was streaming from Netflix direct on the TV app and got an ‘insufficient bandwidth’ error, which I have never had before. (I also had Sonos beam connectivity issues first thing this morning too which may or may not be linked).


I am wondering if this is because the Sky Q is interfering with my Linksys Velop Mesh network, or is it an issue with my BT Hub 6 router, as it was faultless before.


On the plus side, I think the main box is very slick, the UHD content is great and the mini box when working, is fantastic too…..


However, with the old system although only one channel can be viewed throughout, the connection was flawless and because it was viewed from a distance, the analogue picture wasn’t that much of an issue and it was a watchable picture. (just not up close!)


TLDR summary

1) How have others solved connectivity issues to mini boxes? Powelines?

2) Would the Sky Q give me bandwidth issues either on my mesh network or on the BT Hub 6 router?

3) Do you wish you never upgraded to SKY Q?
 

MarcoDB

Active Member
I've read a couple of comments about leaving WiFi on your main Sky Q Box switched on even when you have it connected via ethernet as it sets up its own peer-to-peer WiFi network with Sky Q Mini Boxes. Not sure if this is/was true, but might be worth a go.

Other option is to connect the mini using Ethernet; you could try just running a cable to the Mini to see if it works before worrying too much about hiding it. Powerline might work; there was an option in the Sky Q menus to enable it, not sure if it's still there or if it works / does anything useful.

It is possible that your BT Homehub is getting maxed out with other WiFi or Ethernet traffic or is unable to provide / manage Quality of Service (QoS) to favour your Sky Q Mini Box. Have you tried turning off other devices that might be (ab)using the network? Computers, Games consoles, Tablets, other Streaming Boxes, ...

You could try using a different router, I believe that TP-Link routers have a good reputation.
 

steve33shoreham

Active Member
I've read a couple of comments about leaving WiFi on your main Sky Q Box switched on even when you have it connected via ethernet as it sets up its own peer-to-peer WiFi network with Sky Q Mini Boxes. Not sure if this is/was true, but might be worth a go. I will check this tonight thank you.

Other option is to connect the mini using Ethernet; you could try just running a cable to the Mini to see if it works before worrying too much about hiding it. Powerline might work; there was an option in the Sky Q menus to enable it, not sure if it's still there or if it works / does anything useful. I will check this out as i have some unused powerline adapters before i set up a Mesh network, but i did read there are potential issues, one of which was the reliability as i had issues hence the switch to a mesh. Cable run not possible as recently decorated unfortunately.

It is possible that your BT Homehub is getting maxed out with other WiFi or Ethernet traffic or is unable to provide / manage Quality of Service (QoS) to favour your Sky Q Mini Box. Have you tried turning off other devices that might be (ab)using the network? Computers, Games consoles, Tablets, other Streaming Boxes, ... It was and has been fine, just seems to be too much of a coincidence having issues after the Q install.

You could try using a different router, I believe that TP-Link routers have a good reputation. The BT Hub 6 has quite good reviews which i why i bought it when offered from BT, but if it is part of the problem i was thinking of the Linksys one as it integrates with the current mesh,
Thank you for your concise reply. A couple of those i will try and have responded in bold in the quote above.
 

Essoman

Well-known Member
I had the same problem the mini box dropping out, when first installed. I have a large house and had two boosters fitted, didn’t work. The only way to solve my problem was to hard wire the mini to to router. Sky Q now great!
 

steve33shoreham

Active Member
Unfortunately the run from router to minibox isn't possible, plus I planned to get another mini box to the bedroom so would need 2 runs which i have no way of hiding.

My mesh network, which i understand is what Sky Q is, had no issues streaming in the same room so it is annoying that Sky Q has them.

I am wondering whether moving the Booster around might help, currently it is closer to the main box than the Mini.

Either that, or the powerline option if possible or maybe a my own wireless access point.

Failing that, i am considering reverting back to Sky HD and RF, as there must be a cooling off period.
 

MikeHoy

Active Member
Sky Q working OK for me with the BT Hub and a sonos system. The main box is not hardwired and neither is the mini.
The Hub is in the loft, Mini in one of the bedrooms and the main box in the living room.
I would also suggest rebooting the BT Hub.
 

Joe Fernand

Distinguished Member
AVForums Sponsor
My constantly 'evolving' system at home tends to rely on a couple of Devolo or TP-Link HomePlug Powerline Extenders (connected to my BT HomeHub) - which have worked fine with a SKY Q Mini box when required.

Joe
 

steve33shoreham

Active Member
My constantly 'evolving' system at home tends to rely on a couple of Devolo or TP-Link HomePlug Powerline Extenders (connected to my BT HomeHub) - which have worked fine with a SKY Q Mini box when required.

Joe
I still have my TP Link powerlines so i will give that a go if the reboot doesn't help.

PS: will the mini-box automatically configure as it thinks its hard wired or will it need setting up again for an Ethernet connection?
 

THX1138UK

Active Member
Hi peeps,


I’m after general opinions and possible solutions as I think I have made a huge mistake in upgrading from SKY HD, which was faultlessly RF distributed to the other TVs in the house, to SKY Q with an intermittently connecting mini box!


Sky offered me a good deal to upgrade so the upside was being able to watch in both HD and on more than one channel on different TV’s.


It was only installed yesterday so I am wondering if it has to ‘bed in’ but over the last 24 hours the mini box has struggled to consistently connect (via a Sky Booster halfway) and stream.


Main box is hard wired to the router so the connection isn’t an issue at that end, it just seems to be from the Booster to the mini box.
I don’t have Sky Q, however I always run Cat 5 Ethernet to anywhere in my home that requires a reliable, high bandwidth connection. There are too many unknown factors with Wi-Fi - something could change tomorrow and cause channel interference even if it works today.

Perhaps others have more tolerance to unreliable connectivity, but I have to know it’s reliable all the time.

Probably because I’ve worked in IT for 30 years and have lots of experience with Wi-Fi, I therefore just expect it to be problematic and always run cables for critical connections. Removes all the unknown factors and makes troubleshooting far easier.

It’s surprisingly easy to drill through brick and run cables neatly along the external walls.


Regards,

James.
 

bigb

Active Member
Unfortunately the run from router to minibox isn't possible, plus I planned to get another mini box to the bedroom so would need 2 runs which i have no way of hiding.

My mesh network, which i understand is what Sky Q is, had no issues streaming in the same room so it is annoying that Sky Q has them.

I am wondering whether moving the Booster around might help, currently it is closer to the main box than the Mini.

Either that, or the powerline option if possible or maybe a my own wireless access point.

Failing that, i am considering reverting back to Sky HD and RF, as there must be a cooling off period.
I had the same problem as we also live in a large old house. Our broadband is with BT. Complained to Sky who sent out an engineer who spent quite a bit of time moving through the house with an instrument that found the ideal spot to put the Sky extender box. Once he moved the extender box our signal is spot on! The Sky engineer was brilliant! He said he wasn't leaving the house until the problem was solved and it was!! Hopefully you get a good engineer!
 

steve33shoreham

Active Member
Thanks James, if i ever do a significant build again i will definitely hard wire some Cat 5/6 cables around the house as it does appear the only way to ensure a reliable connection.

Whilst i agree with you, I am suspicious that there is now an issue with the Wifi and my other half has just confirmed it is still happening.

However, i have just brainstormed and its possible i have contributed to the wifi issue as i have positioned the minibox on the rear of the TV for neatness. It is possible that i have covered wherever the wifi receiver is located in TV, or just contributing interference!

When i get home i plan to:

1) Re-position the minibox away from the TV
2) Reboot the BT router
3) Test both the mini box and wifi
4) No improvement = move the booster closer to the minibox.
5) last resort use the powelines!

Thanks for all the tips fellas and if anyone else has any tips it would be much appreciated!
 

steve33shoreham

Active Member
I had the same problem as we also live in a large old house. Our broadband is with BT. Complained to Sky who sent out an engineer who spent quite a bit of time moving through the house with an instrument that found the ideal spot to put the Sky extender box. Once he moved the extender box our signal is spot on! The Sky engineer was brilliant! He said he wasn't leaving the house until the problem was solved and it was!! Hopefully you get a good engineer!
Failing the above I will do this, to be fair on the installer it was working fine once she installed the booster. Just not half hour afterwards!

I do wonder if its worth positioning the booster in the bedroom above rather than half way on the ground floor.

Reason being the way my 3 mesh nodes connect, the kitchen node (where the mini box is positioned) connects to the bedroom node almost directly above, rather than the lounge node connected at the opposite end of the house directly connected to the router, (where the main Q box is).
 

mattg

Well-known Member
I'm tempted by the move to sky ultimate box set / netflix at £25 a month as they are putting me up to full price (good timing).

I only have the one oldschool sky HD box at the moment so apart from a new Q box are there any other changes with Q? I already pay for netflix so that is another win.

does sky GO still work the same with Q? Anything else I may regret apart from the £20 privilege for them to swap out the boxes?

Thanks, Matt.
 

colincook5

Active Member
Hi peeps,


I’m after general opinions and possible solutions as I think I have made a huge mistake in upgrading from SKY HD, which was faultlessly RF distributed to the other TVs in the house, to SKY Q with an intermittently connecting mini box!


Sky offered me a good deal to upgrade so the upside was being able to watch in both HD and on more than one channel on different TV’s.


It was only installed yesterday so I am wondering if it has to ‘bed in’ but over the last 24 hours the mini box has struggled to consistently connect (via a Sky Booster halfway) and stream.


Main box is hard wired to the router so the connection isn’t an issue at that end, it just seems to be from the Booster to the mini box.


Second problem, because the minibox wasn’t connecting properly this morning I was streaming from Netflix direct on the TV app and got an ‘insufficient bandwidth’ error, which I have never had before. (I also had Sonos beam connectivity issues first thing this morning too which may or may not be linked).


I am wondering if this is because the Sky Q is interfering with my Linksys Velop Mesh network, or is it an issue with my BT Hub 6 router, as it was faultless before.


On the plus side, I think the main box is very slick, the UHD content is great and the mini box when working, is fantastic too…..


However, with the old system although only one channel can be viewed throughout, the connection was flawless and because it was viewed from a distance, the analogue picture wasn’t that much of an issue and it was a watchable picture. (just not up close!)


TLDR summary

1) How have others solved connectivity issues to mini boxes? Powelines?

2) Would the Sky Q give me bandwidth issues either on my mesh network or on the BT Hub 6 router?

3) Do you wish you never upgraded to SKY Q?
 

colincook5

Active Member
Try this,go to BT Hub advanced settings,scroll to bottom and change wireless mode to Mode2.
This solved a drop out issue for me,i know it`s not the same problem but worth a try.
 

JayCee

Distinguished Member
I'm tempted by the move to sky ultimate box set / netflix at £25 a month as they are putting me up to full price (good timing).

I only have the one oldschool sky HD box at the moment so apart from a new Q box are there any other changes with Q? I already pay for netflix so that is another win.

does sky GO still work the same with Q? Anything else I may regret apart from the £20 privilege for them to swap out the boxes?

Thanks, Matt.
The ability to record more than 2 programmes at the same time.
Sky Go works exactly the same.
 

MarcoDB

Active Member

steve33shoreham

Active Member
That's trunking is actually quite nice :thumbsup:

Last night i did as follows with some success but there the connection to the minibox still has issues, albeit a nit more consistent as it was more stuttering than complete disconnection form the main box.

1) Re-position the minibox away from the TV - no difference
2) Reboot the BT router - streaming to TV restored and back to being faultless with no bandwidth error messages.
3) Test both the mini box and wifi. - Mesh wifi good, mini box still bad.
4) No improvement = move the booster closer to the minibox. - Move this from the lounge near the main box, into the kitchen where the mini is located. As said it has improved but still with some stuttering and buffering.

I'm going to try and set up the TP link powerlines tonight, they are in place, connected and ready but i believe you need to change some settings for these to work?

Thanks
for the tips peeps and I will keep you posted :clap:
 

Venomx999

Active Member
I never " upgraded " as I didn't have Sky+ HD in the first place.
However I recently upgraded to the 2TB UHD box + Mini and think it's great.
I do hardwire my Mini which could be why it's so stable.
 

Jeek

Active Member
I've got Sky Q with 3 mini boxes. I've previously tried it with their mesh system with a booster when we only needed 1 mini and it was unreliable. Using powerline or ethernet is fine. One of ours actually works fine connected via switch to a TP Deco too. I would recommend turning off all of the in-built mesh wifi in the engineering menu.

One issue I have with Sky Q right now is that the mechanism to detect how many minis are watching TV is flaky - as the box can only support 2 at the same time. If you play spotify on it for example, it won't disconnect until you reset the box.

The other issue I have is that the quality of Sky Cinema content on a 55" TV via a mini box seems poor compared to in-built Netflix, Blu-Rays and even other TV content.
 

ChuckMountain

Well-known Member
3) Test both the mini box and wifi. - Mesh wifi good, mini box still bad.
The problem you now have is you have multiple wireless networks so you might end up with them competing for channels (and possibly your neighbours as well).

Have you got any wireless scanner tools on your phone as they will tell you what's where the channel and the strength.

In terms of booster you need it to be a bit like a Venn diagram with three circles, too far away from the router and you won't get a good connection. Likewise too far from mini and you will struggle again. Particularly if it's competing with other wireless networks
 

alasdair

Active Member
Got Sky Q & a mini & they are hardwired

However I have found that from time to time the Q Box seems to "swamp" the network & all other devices connected grind to a halt or stop connecting to the internet
Bizarrely, I found the best way to see if there is an issue is to look at my Logitech Harmony Hub and if the light on it is red there is an network problem

Resolved by going into the Sky q network settings & fixing the problem there - I can't remember the exact option I choose but it was probably something along the lines of refreshing the connection - worked for me; rebooting sometimes worked but not always
 

ChuckMountain

Well-known Member
Sky Q uses (or at least did do) jumbo frames for the network packets. For unmanaged switches this normally works fine. However for managed switches where jumbo frame support is off by default you would see this swamping of the network.
 

tdodd

Novice Member
I have an Orbi mesh system - main router plus two satellites - at home so I don't need my Sky Q System trying to pollute the overcrowded airwaves with a competing mesh network. I disabled Wi-Fi completely on all my Sky boxes, including the Sky Q Hub (which now serves purely as a modem) and I run my Mini via a power line extender. I don't recall whether I could have joined the mini to my Orbi network, but with the number of WiFi devices we have I'd rather use Ethernet where convenient (TVs, consoles, Sky boxes, internal security cameras). I'll save the airwaves for my external security cameras, smart speakers and mobile devices.
 

NickG62

Novice Member
I have Sky Q with 2 mini boxes, 2 boosters and a netgear router with BT Wholehome Mesh wifi. To begin with, it was a nightmare and the whole lot nearly went in the bin! By trial and error, however, I now have it working well in the following configuration.

The main Sky Q box is connected to the Netgear router by ethernet cable. The mini boxes are connected by wifi via a sky q booster box for each of them. To get this to work, I turned off the BT wholehome mesh and left it alone for a few days while I re-installed the Sky Q, and it settled down. After a week, I reset all the BT Wholehome dishes and set the mesh up again from scratch. This was around Christmas 2018 and it has worked perfectly since. It is best if you reset all the Sky Q boxes as well before you set them up, and turn off every wifi device in the house apart from your router. I live in an old house with thick internal walls, and apparently, this is what made the setup so difficult. It is also worthwhile downloading an app for laptop or phone, which identifies the wifi channels that all your devices are using and any nearby.

The other issue that I have had is if my wife leaves her work HP wireless printer(Officejet 7740) switched on. That seems to gradually crash the Sky Q over 2 or 3 days. Bizarre! My wireless Epson 7525 never causes an issue.
 

Mike K

Active Member
I have a similarly set up and had the same problem when I first had Sky Q with my Hub 6.

I did a factory reset on the Hub 6 and split the bands so I have one for 2.4GHz and one for 5GHz. I then raised the wireless channel for 5GHz band to the highest one available (I think I read somewhere that the 5GHz signal can interfere with the Sky Q network) and I haven’t had an issue since.
 

THX1138UK

Active Member
Sky Q uses (or at least did do) jumbo frames for the network packets. For unmanaged switches this normally works fine. However for managed switches where jumbo frame support is off by default you would see this swamping of the network.
Jumbo frames support is only a feature of wired Gigabit networking Ethernet 802.3a (not Wi-fi), and it's an optional manufacture specific extension (not defined as part of the 802.3a standard). Jumbo frames should be off by-default, and the maximum transmission unit (MTU) should be 1500 bytes (I've never seen Jumbo frames enabled by default on any LAN adapter).

Jumbo frames should only be enabled if *every device* on the on the LAN supports Jumbo frames and all the devices agree on what the MTU size should be (more difficult that it sounds!). Different manufacturers have different ideas about what the MTU size should be for Jumbo frames. Jumbo frames are not backwards compatible with 100 megabit networking devices - and you'll invariably have at least 1 or 2 such devices on your LAN.

Having experimented with Jumbo frames in may complex heterogeneous LAN environments, I concluded they are more trouble than their worth, and can result in some very strange and intermittent (and therefore and difficult to diagnose!) transmission problems.

JF are only really useful if you have a point-to-point connection where you have identical endpoint routers where you can manually set the Jumbo frame size - even so, you have to be careful of packet fragmentation if the connection passes through other routers. Smaller frames with less fragmentation, is far more desirable and results in better throughput.

Regards,
James.
 

ChuckMountain

Well-known Member
@THX1138UK don't generally disagree with your points apart from gigabit only.

There were quite a few issues with Sky Q certainly initially and managed switches.

By default JF are off as you say. The symptoms of this would be a loss of Internet\network connectivity for devices on the LAN. The solution which instantly restored the network was the enabling of JF on the managed switch.
 

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