Last night decided to watch a few programmes I had recorded earlier in the week. It came up that there were no programmes to watch in the sky+ planner. What? They were there the previous night. Anyway went back to normal viewing and tried to record something but got a message saying 'System Fault-Playback and Recording facility unavailable. Called Sky for assistance. Ok I thought. I turned off the box at the mains, unplugged it and waited a few minutes. Thought this may reset it. Plugged back in and waited a few minutes again and now the box is stuck in standby!!! The remote or front control panel buttons don't work at all.....nada!! If I press a button on the remote, the batteries are ok by the way, the remote command light on the box doesn't even respond. So turned everything off again and this time I noticed that when I powered the box up again the standby light was a dim red, then all the front panel lights would flickered on briefly and then the standby light would turn a bright red. Still no response......its like the whole box has permanently frozen. Phoned Sky CC....lol.....and went thru the standard dribble....power down etc......nothing. Was told to do a forced software download using the backup button. Got that message on screen and waited 10 minutes and guess what.....nothing, box still frozen and locked on standby. Phoned back Sky and now an engineer booked for this Tuesday. Anyone else had this problem????